Financial Services Representative

ROSENORT CREDIT UNION; Morden; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Professional development roadmap

Job summary

Rosenort Credit Union Ltd. is seeking a Financial Services Representative in Manitoba to deliver professional, personalized service focused on non-cash deposit and investment products. You will analyze member inquiries, cross-sell RCU services, and guide members to products that best fit their financial goals.

The role requires independence, strong communication, and the ability to work within a team. A competitive salary with benefits and a development roadmap support your growth within the

Qualifications

• Grade 12 diploma and 1–3 years of job-related experience, or an equivalent combination of education and experience.
• Proficiency with the MSR Training Schedule (or equivalent).
• Strong negotiating, decision making, and problem-solving skills to effectively assess and meet members’ needs.
• Highly organized and effective communication style, with the ability to work independently while being a team player.

Responsibilities

• Process all non-cash related deposit and investment transactions and account maintenance requests with complete accuracy, adhering to regulatory and credit union standards.
• Act as the primary contact for complex deposit solutions, proactively identifying and recommending beneficial product enhancements, matching member needs with RCU products.
• Take full ownership of member challenges and inquiries, providing timely resolution to ensure member satisfaction.

Skills

Negotiation

Decision making

Problem solving

Communication

Independent work

Team player

Education

Grade 12 diploma or equivalent combination of education and experience

Tools

MSR Training Schedule

Job description

FINANCIAL SERVICES REPRESENTATIVEBuild a Community. Lead with Integrity. Empower Success.At Rosenort Credit Union (RCU), we don’t just manage finances—we keep promises. We are looking for purpose-driven individuals to join us as guardians of our members' trust. Here, your work goes beyond a job description; you are building the personal relationships and operational excellence that help our communities thrive. If you are ready to combine professional integrity with a passion for helping others succeed, you belong at RCU.Your Impact:As a Financial Services Officer (FSO), you are a critical link in our commitment to member success. You deliver professional, personalized service focused on non-cash related deposit products and sales. You are tasked with transforming member inquiries into opportunities by analyzing their needs, cross-selling RCU services, and assisting them in utilizing the products that best enhance their financial life. This role is for a self-motivated professional who can work independently while remaining a team player.What You’ll Do:Member Experience & Relationship FoundationProcess all non-cash related deposit and investment transactions and account maintenance requests with complete accuracy, adhering to all regulatory and credit union standards.Inquiry Management & Internal ConnectivityAct as the primary contact for complex deposit solutions, proactively identifying and recommending beneficial product enhancements. Systematically analyze member financial profiles to match needs with RCU products, facilitating seamless handoffs to specialized advisors.Member Advocacy & Financial SolutionsTake full ownership of member challenges and inquiries, providing timely resolution to ensure member satisfaction.What You’ll Bring:- A minimum of a Grade 12 diploma and 1-3 years of job-related experience; or an equivalent combination of education and experience.- Demonstrated proficiency with the MSR Training Schedule (or equivalent).- Strong negotiating, decision making, and problem-solving skills to effectively assess and meet members’ needs.- A highly organized and effective communication style, coupled with a confident ability to work independently while remaining a team player.Why Rosenort Credit Union?We offer a culture of respect, a competitive salary with a comprehensive benefits package, and a structured roadmap for your professional development. Come and join our team where your contribution is recognized and your growth is a priority.Interested?Please complete your application using the link provided by November 6, 2026.We thank all applicants for their interest, however, only those selected for an interview will be contacted.Rosenort Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.