Member Service Supervisor

ROSENORT CREDIT UNION; Morden; Vor Ort; CAD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits package

Professional development roadmap

Competitive salary

Zusammenfassung

Rosenort Credit Union Ltd. is seeking a diligent Member Service Supervisor in Manitoba to lead the Member Services team, ensure peak service levels, and resolve complex issues with integrity and professionalism.

You will coach staff, manage daily operations at the branch, promote accounts and products, and maintain regulatory compliance to support community banking excellence.

Qualifikationen

• Minimum 3-5 years of financial experience, with strong preference for supervisory background.
• Exceptional coaching, problem-solving, and accountability skills to foster team growth and high standards.
• A commitment to procedural integrity, with in-depth knowledge of products, services, and regulatory compliance.

Aufgaben

• Provide daily leadership and technical direction to the Member Services staff, ensuring maximum service levels.
• Drive business development by processing new accounts and promoting registered products (RRSPs, TFSAs, etc.).
• Oversee all branch administrative functions, including treasury balancing, staff scheduling, and compliance adherence.

Kenntnisse

Coaching

Problem-solving

Accountability

Team leadership

Jobbeschreibung

MEMBER SERVICE SUPERVISORBuild a Community. Lead with Integrity. Empower Success.At Rosenort Credit Union (RCU), we don’t just manage finances—we keep promises. We are looking for purpose-driven individuals to join us as guardians of our members' trust. Here, your work goes beyond a job description; you are building the personal relationships and operational excellence that help our communities thrive. If you are ready to combine professional integrity with a passion for helping others succeed, you belong at RCU.Your Impact:As a Member Service Supervisor, you are a leader and coach, entrusted with developing the Member Services team and maintaining operational integrity at the branch level. You ensure that maximum service levels are consistently provided to all members, personally resolving complex issues, and providing technical direction in all areas of member service. Your primary focus is on team performance, strict adherence to security procedures, and the diligent promotion and delivery of our full range of deposit products and services.What You’ll Do:Member AdvocacyProvide daily leadership and technical direction to the Member Services staff, ensuring maximum service levels.Inquiry ManagementDrive business development by processing new accounts and promoting registered products (RRSPs, TFSAs, etc.).Operational IntegrityOversee all branch administrative functions, including treasury balancing, staff scheduling, and compliance adherence.What You’ll Bring:- Minimum 3-5 years of financial experience, with strong preference for supervisory background.- Exceptional coaching, problem-solving, and accountability skills to foster team growth and high standards.- A commitment to procedural integrity, with in-depth knowledge of products, services, and regulatory compliance.Why Rosenort Credit Union?We offer a culture of respect, a competitive salary with a comprehensive benefits package, and a structured roadmap for your professional development. Come and join our team where your contribution is recognized and your growth is a priority.Interested?Please complete your application using the link provided by November 13, 2026.We thank all applicants for their interest, however, only those selected for an interview will be contacted.Rosenort Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.