Financial/Scheduling Coordinator - Shuswap Orthodontics

Corus Orthodontists; Salmon Arm; On-site; CAD 29,000 - 37,000; Full time

Benefits offered by this job

Extended health coverage

Health Spending Account

Employee assistance program

Complimentary orthodontic treatment: 1

Uniform allowance

Free parking

Job summary

Shuswap Orthodontics in Salmon Arm, BC is seeking a Financial/Scheduling Coordinator to join our team. The role focuses on patient scheduling, payment processing, and insurance claims while maintaining accurate financial records.

The successful candidate will balance friendly service with precise financial workflows, ensuring a positive patient experience and smooth office operations.

Qualifications

• Experience as a Financial Coordinator is an asset.
• Ability to work independently and in a team environment.
• Strong attention to detail and accuracy.
• Excellent communication with patients and staff.
• Proficiency with scheduling and billing tasks.

Responsibilities

• Manage patient scheduling, bookings, and daily calendar flow.
• Handle financial coordination including payments, billing, and insurance claims.
• Organize and update paperwork to collect payments.
• Enter and update financial contracts in the practice management system.
• Reconcile daily finances and monitor accounting records.
• Follow up on outstanding accounts and payment arrangements.
• Provide prompt, professional communication with patients and staff.
• Support other administrative duties as needed.

Skills

Excellent organizational skills

Time management

Verbal and written communication

Interpersonal skills

Teamwork and independence

Typing/keyboarding

Tools

Microsoft Word

Office management software

Job description

Are you a friendly, organized, detail-oriented person who loves to have fun at work and is great with people AND numbers?

At Shuswap Orthodontics, we pride ourselves on being a local, small-town business where patient-doctor relationships are our #1 priority.

We are looking for an engaging and detail-oriented Financial/Scheduling Coordinator to join our team in beautiful Salmon Arm, BC.

Wage: $21.00 - $27.00 per hour (commensurate with experience)

What Sets Us Apart

• A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including annual continuing education.
• Compensation & Perks That Count: Access a competitive total rewards package, including extended health coverage, a yearly health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family, a uniform allowance, and free parking.
• Work Life Balance: Enjoy Full-time, 40 hours per week, Monday-Thursday and ½ day Friday.

Role & Responsibilities:

• Manage patient scheduling, appointment bookings, and daily office calendar flow.
• Handle financial coordination, including payment processing, patient billing, and insurance claims.
• Organize and update paperwork and administrative requirements to collect payments.
• Build strong relationships with patients to ensure trust and loyalty.
• Enter and update financial contracts into the software system.
• Resolve financial discrepancies and financial concerns.
• Update financial information in the practice management software.
• Maintain and balance daily finances.
• Processing insurance claims, direct billing, and reconciling insurance cheques.
• Arrange payment agreements with new patients.
• Follow up on outstanding accounts.
• Prompt and professional communication to patient enquiries.
• Maintain daily, weekly, and monthly monitoring systems and reports.
• Managing and resolving patient concerns/issues.
• Other administrative duties as needed.

About You

• Previous experience as a Financial Coordinator would be an asset.
• Ability to be respectful of others and act with discretion at all times
• Ability to work independently and in a team environment
• Proficiency in Microsoft Word and familiarity with office management software for scheduling and billing
• Proficiency in typing and keyboarding skills
• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Excellent social and interpersonal skills
• Ability to prioritize tasks
• Self-motivated and reliable
• Above all a positive, friendly, and outgoing personality that enjoys engaging with patients, team members, and doctors is a must