Scheduling Coordinator - Shoreline Orthodontics (Campbell River, BC)

Corus-Orthodontists-1; Campbell River; On-site; CAD 37,000 - 43,000; Full time

Benefits offered by this job

Extended health coverage

Health spending account

Employee assistance program

Complimentary orthodontic treatment (1

family after 1 year

Job summary

Shoreline Orthodontics in Campbell River, BC is hiring a Scheduling Coordinator to support our growing practice. You will greet patients, book appointments, and manage the front desk with a friendly, patient-first approach.

We offer a supportive environment with opportunities for learning, a 3–4 day work week, and competitive compensation with benefits. Experience in a clinical or orthodontic setting is preferred.

Qualifications

• Two years of administration experience within a clinical setting (preferred).
• Experience working in an orthodontic or general dental clinic is an asset.
• Exceptional interpersonal and communications skills (verbal and written).

Responsibilities

• Greet patients as they arrive and make them feel welcome.
• Book appointments for new and returning patients utilizing scheduling templates.
• Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
• Ensure that the schedule accounts for the appropriate amount of Doctor time, filling openings as necessary and discussing any major changes with the clinical team.
• Manage patient statuses and ensure that appointments are booked or archived accordingly.
• Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned.
• Manage active patient files and archive files for patients who are no longer in treatment.
• Take payments received at the front desk, post them, and provide receipts to the patients.
• Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries.
• Follow-up on voicemail and email messages.
• Assist with maintaining the front desk and waiting area, seasonal decorations, and general tidying.
• Be an active participant in staff meetings and committee meetings.
• Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
• Various other administrative tasks assigned by the practice.

Skills

Microsoft Office

Interpersonal skills

Time management

Tools

Orthodontic management software

Job description

Are you passionate about creating exceptional patient experiences? Shoreline Orthodontics is looking for an enthusiastic Scheduling Coordinator to join our growing practice in Campbell River, BC.

What Sets Us Apart

At Shoreline Orthodontics, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

• A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
• Compensation & Perks That Count: Access a competitive total rewards package, including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family after the completion of one year with the practice. Wage between $27-31 per hour, depending on experience.
• Work-Life Balance: Enjoy a 3-4 day work week.

How You’ll Make an Impact

• Greet patients as they arrive and make them feel welcome.
• Book appointments for new and returning patients utilizing the appropriate scheduling templates.
• Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
• Ensure that the schedule accounts for the appropriate amount of Doctor time, filling openings as necessary and discussing any major changes with the clinical team.
• Manage patient statuses and ensure that appointments are booked or archived accordingly.
• Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned.
• Manage active patient files and archive files for patients who are no longer in treatment.
• Take payments received at the front desk, post them, and provide receipts to the patients.
• Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries.
• Follow-up on voicemail and email messages.
• Assist with maintaining the front desk and waiting area, seasonal decorations, and general tidying.
• Be an active participant in staff meetings and committee meetings.
• Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
• Various other administrative tasks assigned by the practice.

The Teammate We’re Looking For

• Two years of administration experience within a clinical setting (preferred).
• Experience working in an orthodontic or general dental clinic is an asset.
• Leadership experience (preferred).
• Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
• Keen attention-to-detail and time management skills.

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