Financial Advisor (Trainee) (Chilliwack City Branch)

Envision Financial; Chilliwack; On-site; CAD 40,000 - 60,000; Full time

Job summary

Tru Cooperative Bank in Chilliwack, BC seeks a Financial Advisor (Trainee) to deliver exceptional member service by offering deposits, investments and complex lending solutions. The role focuses on identifying life stages and providing tailored financial guidance, while managing a member portfolio and supporting branch objectives.

You will develop relationships, process a wide range of transactions, and participate in cross-sell and referrals to support branch goals.

Qualifications

• College diploma (2 years) in related discipline or equivalent.
• Mutual Funds License required; PFP is an asset.
• Must complete the internal Tru Cooperative certification program within the required timeframe.
• 2 years in a Member Advisor role, or equivalent.
• Demonstrated ability to identify needs and recommend products and services to members.
• Self-starter with ability to work independently and solve problems using common sense.
• Proven ability to plan, organize and prioritize workload.
• Proficient in computer software e.g. Microsoft Office and banking software programs.
• Displays an understanding of risk and risk ownership by adherence to policies and procedures.

Responsibilities

• Member Service: Builds strong relationships with members and provides financial advice or referrals.
• Member Transactions: Processes complex transactions including loans, mortgages, RRSPs and investments.
• Branch Goals: Supports annual sales and referral targets through proactive cross-sell.
• Branch Support: Performs administrative duties including loan applications and credit investigations.
• Other duties as required by branch leadership and to maintain a remarkable member experience.

Skills

Customer service

Relationship building

Needs assessment

Problem solving

Self-motivated

Time management

Communication

Education

College diploma (2 years)

Mutual Funds License

Internal Tru Cooperative certification program

Tools

Microsoft Office

Banking software

Job description

Job Description

We are currently seeking a Financial Advisor (Trainee) to join our team. The Financial Advisor (Trainee) provides exceptional customer service to current and potential members by offering a full range of deposit/investments and complex lending services. This role identifies member life stage cycle and provides solutions to financial needs, and/or refers member to an appropriate advisor. The Financial Advisor (Trainee) manages a portfolio of members.

Here’s what would be included as a part of your typical day

• Member Service: Builds strong relationships with current and potential members; identifies member life stage cycle and provides financial advice to members or refers to appropriate advisor.
• Member Transactions: Processes a full range of complex member transactions including, but not limited to personal loans, retail mortgages and RRSP loans; investment products (typically under $100K in investible assets); opening personal or business accounts, debit/credit cards, LOC/overdraft protection, and related insurance products.
• Branch Goals: Supports achievement of annual branch goals and objectives through proactive promotion of Tru Cooperative Bank products and services, participation in branch campaigns, and actively seeks potential cross-sell and/or referral opportunities during interaction with members or potential members. Achieves established annual sales and referral targets.
• Branch Support: Performs a variety of administrative duties which may include, but not limited to: administration of estates, completion of loan applications, conducting credit investigations, and follow-up phone calls to members, as required.
• Other duties as required by branch leadership. Utilizes the Day in the Life as a guideline to prioritize and manage schedules - to align efforts in reaching goals while offering a remarkable, consistent member experience across Tru Cooperative.

Branch Differentiation

Based on the needs of the members and individual circumstances, the following may apply:

• Lending limits will be assigned in consultation with credit services, based on experience and competency
• In pilot locations, a key accountability is to build/maintain a strong presence and relationship in the community

Required Skills, Experience & Qualifications

• College or Tech School Diploma (2 years) in related discipline or equivalent combination of education and experience required
• Mutual Funds License required; PFP is an asset
• Must complete the internal Tru Cooperative certification program specific to this role within the required timeframe
• 2 years in a Member Advisor role, or equivalent
• Demonstrated ability to identify needs and recommend products and services to members
• Self-starter with ability to work independently and solve problems using common sense and sound judgment
• Proven ability to plan, organize and prioritize workload
• Proficient in computer software e.g. Microsoft Office and banking software programs
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.