Senior Financial Advisor (Garrison Village Branch)

Envision Financial; Chilliwack; On-site; CAD 85,000 - 110,000; Full time

Job summary

Tru Cooperative Bank is seeking a Senior Financial Advisor to manage a member portfolio and provide a full range of investment, deposit and lending solutions, guiding members through life stage transitions.

You will process complex transactions, support branch goals, mentor colleagues on lending and investment products, and consistently deliver an exceptional member experience. Strong relationship-building and advisory skills with 2–3 years of experience are preferred.

Qualifications

• 2–3 years in a Financial Advisor role, or equivalent.
• Mutual Funds License required.
• Complete Tru Cooperative certification program within the required timeframe.
• PFP preferred.

Responsibilities

• Service a portfolio of members with $100,000 to $250,000 in investible assets through advisory and referrals.
• Process a full range of complex member transactions including MFDA products, mortgages, personal and RRSP loans; open accounts; debit/credit cards; LOC/overdraft protection; related insurance products.
• Support annual branch goals and cross-sell Tru Cooperative Bank products and services; achieve sales and referral targets.
• Mentor branch employees in lending and investment products and assist with member issues in leaderships absence.
• Prioritize schedules to deliver a remarkable, consistent member experience.

Skills

Relationship building

Sales experience

Problem solving

Independent worker

Four quadrant conversations

Client advisory

Education

College or Tech School Diploma (2 years)

Tools

Microsoft Office

Job description

Job Description

We are currently seeking a Senior Financial Advisor to join our team. The Senior Financial Advisor provides exceptional customer service to a portfolio of members by offering a full range of investment, deposit and complex lending services. The Senior Financial Advisor identifies member life stage cycle and provides solutions to financial needs, and/or refers member to an appropriate advisor.

Job Description

We are currently seeking a Senior Financial Advisor to join our team. The Senior Financial Advisor provides exceptional customer service to a portfolio of members by offering a full range of investment, deposit and complex lending services. The Senior Financial Advisor identifies member life stage cycle and provides solutions to financial needs, and/or refers member to an appropriate advisor.

Here’s what would be included as a part of your typical day

• Member Service: Builds strong relationships with current and potential members; identifies member life stage cycle and provides financial advice to members or refers to appropriate advisor. Manages an assigned portfolio of members (generally with $100,000 to $250,000 in investible assets) through proactive regular contact, ensuring current and future needs are identified and met.
• Member Transactions: Processes a full range of complex member transactions including, but not limited to: MFDA products and services; retail mortgages, personal and RRSP loans; opening personal or business accounts, debit/credit cards, LOC/overdraft protection, and related insurance products.
• Branch Goals: Supports achievement of annual branch goals and objectives through proactive promotion of Tru Cooperative Bank products and services, participation in branch campaigns, and actively seeks potential cross-sell and/or referral opportunities during interaction with members or general public. Achieves established annual sales and referral targets.
• Branch Support: Mentors other branch employees in the understanding of lending and investment products and services; and provides advice and/or assists employees with member issues in management’s absence.
• Other duties: As required by branch leadership. Utilizes the Day in the Life as a guideline to prioritize and manage schedules - to align efforts in reaching goals while offering a remarkable, consistent member experience across Tru Cooperative.

Branch/Regional Differentiation

• Lending limits will be assigned in consultation with credit services – based on experience and competency.
• Assigned a portfolio of high value members based on regional and branch needs.
• Build/maintain a strong presence and relationship in the community.

Required Skills, Experience & Qualifications

• College or Tech School Diploma (2 years) in related discipline or equivalent combination of education and experience
• Mutual Funds License required
• Must complete the internal Tru Cooperative certification program specific to this role within the required timeframe
• PFP preferred
• 2-3 years in a Financial Advisor role, or equivalent
• Proven ability to conduct complex advisory, four quadrant conversations
• Demonstrated ability to recognize needs, identify appropriate products and build strong member relationships
• Proven track record achieving or exceeding sales targets in retail lending and investment products and service
• Self-starter with ability to work independently and solve problems using common sense and sound judgment
• Proficient in computer software e.g. Microsoft Office and banking software programs
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.