Financial Advisor (Chilliwack City)

Envision Financial; Chilliwack; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Mental health coverage

Health benefits + parental leave top‑t

RRSP matching

Vacation time

Flexible work arrangements

Job summary

Envision Financial in Chilliwack seeks a full-time Financial Advisor to serve members with deposits, investments, and lending solutions. You’ll build strong relationships, manage a member portfolio, and refer complex needs to specialists. A strong client focus and ability to cross-sell are valued in this role.

You will process varied transactions, support branch goals, and uphold risk policies while providing exceptional service and guidance. Join a team committed to growth and community impact.

Qualifications

• Diploma in related discipline or equivalent experience required.
• Mutual Funds License required; PFP is an asset.
• Complete internal Tru Cooperative certification program within the required timeframe.
• 2 years in a Member Advisor role, or equivalent.
• Demonstrated ability to identify needs and recommend products and services to members.
• Self-starter with ability to work independently and solve problems using common sense and sound judgment.
• Proven ability to plan, organize and prioritize workload.
• Proficient in Microsoft Office and banking software programs.
• Displays an understanding of risk and adherence to policies and procedures.

Responsibilities

• Build strong relationships with current and potential members; identify life stage and provide financial advice or referrals.
• Process a full range of complex member transactions including loans, mortgages, RRSP loans, and investments under $100K; open accounts and related banking services.
• Support branch goals and actively seek cross-sell/referral opportunities; achieve sales targets.
• Perform administrative duties including loan applications, credit investigations, and follow-up calls.
• Prioritize and manage schedules to deliver a remarkable, consistent member experience across Tru Cooperative.

Skills

Customer service

Relationship building

Independent worker

Problem solving

Organizational skills

Education

Diploma (2 years) in related discipline

Tools

Microsoft Office

Banking software

Job description

Job Description

We are currently seeking a full-time Financial Advisor to join our team in downtown Chilliwack. The Financial Advisor provides exceptional customer service to current and potential members by offering a full range of deposit/investments and complex lending services. This role identifies member life stage cycle and provides solutions to financial needs, and/or refers member to an appropriate advisor. The Financial Advisor manages a portfolio of members.

Job Description

We are currently seeking a full-time Financial Advisor to join our team in downtown Chilliwack. The Financial Advisor provides exceptional customer service to current and potential members by offering a full range of deposit/investments and complex lending services. This role identifies member life stage cycle and provides solutions to financial needs, and/or refers member to an appropriate advisor. The Financial Advisor manages a portfolio of members.

Here’s what would be included as a part of your typical day

• Member Service: Builds strong relationships with current and potential members; identifies member life stage cycle and provides financial advice to members or refers to appropriate advisor.
• Member Transactions: Processes a full range of complex member transactions including, but not limited to personal loans, retail mortgages and RRSP loans; investment products (typically under $100K in investible assets); opening personal or business accounts, debit/credit cards, LOC/overdraft protection, and related insurance products.
• Branch Goals: Supports achievement of annual branch goals and objectives through proactive promotion of Tru Cooperative Bank products and services, participation in branch campaigns, and actively seeks potential cross-sell and/or referral opportunities during interaction with members or potential members. Achieves established annual sales and referral targets.
• Branch Support: Performs a variety of administrative duties which may include, but not limited to: administration of estates, completion of loan applications, conducting credit investigations, and follow-up phone calls to members, as required.
• Other duties as required by branch leadership. Utilizes the Day in the Life as a guideline to prioritize and manage schedules - to align efforts in reaching goals while offering a remarkable, consistent member experience across Tru Cooperative.

Branch Differentiation:

Based on the needs of the members and individual circumstances, the following may apply:

• Lending limits will be assigned in consultation with credit services, based on experience and competency
• In pilot locations, a key accountability is to build/maintain a strong presence and relationship in the community

Required Skills, Experience & Qualifications

• College or Tech School Diploma (2 years) in related discipline or equivalent combination of education and experience required
• Mutual Funds License required; PFP is an asset
• Must complete the internal Tru Cooperative certification program specific to this role within the required timeframe
• 2 years in a Member Advisor role, or equivalent
• Demonstrated ability to identify needs and recommend products and services to members
• Self-starter with ability to work independently and solve problems using common sense and sound judgment
• Proven ability to plan, organize and prioritize workload
• Proficient in computer software e.g. Microsoft Office and banking software programs
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

About Us

What’s in it for you:

First, we stride to make our team members feel genuinely rewarded. You’ll have:

• Mental health coverage and resources
• Customizable health benefits, as well as topped-up parental leave
• Performance-based compensation, employee banking advantages and group RRSP matching
• Vacation time and flexible work arrangements to support your lifestyle

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in‑house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.

Diversity, Equity, Inclusion & Belonging

At Tru Cooperative Bank, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee‑led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.

We encourage people who are from equity‑deserving groups to apply for a career with us, including women or non‑binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

Your individuality is welcome here.

About Us

We’re a financial cooperative that does things differently. We provide time‑tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on Tru Cooperative Bank.

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.