Finance Transformation Change, Comms, Training Manager

TD Bank; Toronto; Hybrid; CAD 91,000 - 137,000; Full time

Job summary

An established industry player is seeking a Change Management, Training, and Communications Manager to lead transformation efforts within Finance. This role is pivotal in driving large-scale change, fostering a customer-centric approach, and ensuring the integration of new processes within the finance department. The ideal candidate will possess strong communication skills and a background in managing ERP transformations. Join a forward-thinking organization that values growth and development, offering a supportive environment for your career advancement. If you're passionate about making an impact, this opportunity is perfect for you.

Benefits

Health and well-being benefits

Savings and retirement programs

Paid time off

Banking benefits and discounts

Career development programs

Qualifications

• Proven experience in managing large-scale ERP transformation programs.
• Exceptional training and facilitation skills.

Responsibilities

• Support the development and implementation of a change management strategy.
• Build the brand of Finance Transformation through consistent communication.

Skills

Change Management

Training Development

Communication Skills

Stakeholder Engagement

ERP Transformation

Education

Bachelor's degree in Finance

Bachelor's degree in Business Administration

Bachelor's degree in Change Management

Job description

Finance Transformation Change, Comms, Training Manager page is loaded

Finance Transformation Change, Comms, Training Manager

Apply remote type Hybrid locations Toronto, Ontario time type Full time posted on Posted 2 Days Ago time left to apply End Date: May 24, 2025 (12 days left to apply) job requisition id R_1413851

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$91,200 - $136,800 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Position Overview

The Finance Transformation team is seeking a highly skilled and experienced Change Management, Training, and Communications Manager to support the transformation efforts within Finance and the FRP program. This role is instrumental in driving large-scale change, fostering a customer-centric approach, and ensuring the seamless integration of new processes and systems within the finance department, in partnership with Platform and Technology. The position will report dually to the AVP of Finance Transformation and the Sr. Manager of Change Management.

Key Responsibilities

Change Management

• Support the develop and implement of a comprehensive change management strategy for Finance and FRP, ensuring alignment with organizational goals and objectives.

• Identify and assess the impacts of the transformation on various stakeholders, and create plans to mitigate resistance and enhance acceptance.

• Advise on change initiatives across the finance department, ensuring smooth transitions and minimal disruption to operations.

• Aid in monitoring and measuring the effectiveness of change management activities and adjust strategies as needed to achieve desired outcomes.

Communications

• Build the brand of Finance Transformation through consistent and transparent communication across all levels of the organization, addressing concerns and providing clarity on transformation objectives.

• Facilitate stakeholder engagement and alignment through all levels of the organization with targeted and specific messaging and strategies.

• Develop and implement a communications strategy that are 'outside of the box' to keep all stakeholders informed and engaged throughout all aspects of the transformation.

• Own and manage our Finance Transformation Hub on TD Central; ensuring that relevant and fresh content are posted regularly.

• Create and distribute communication materials related to Finance initiatives, such as emails, presentations, and reports, to convey key messages and updates.

• Facilitate meetings, workshops, and forums to encourage open dialogue and collaboration among stakeholders

Training

• Aid in the design and deliver training programs tailored to the needs of the finance team, focusing on new systems, processes, and best practices.

• Develop training materials, including manuals, e-learning modules, and workshops, to support the General Ledger transformation.

• Collaborate with subject matter experts to ensure training content is accurate, relevant, and up-to-date.

• Evaluate the effectiveness of training programs through feedback and performance assessments, and make improvements as necessary.

Qualifications

Education and Experience

• Bachelor's degree in Finance, Business Administration, Change Management, or a related field.

• Proven experience in managing large-scale ERP transformation programs, preferably within a finance environment.

• Strong background in change management principles, methodologies, and tools.

• Exceptional training and facilitation skills, with experience in developing and delivering training programs.

• Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.

• Customer-centric mindset, with a focus on delivering value and enhancing user experience.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific