Field Technician (IMAC)

ZipRecruiter; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in IT services is seeking a Field Technician (IMAC) in Montreal. The role involves handling, installing, and configuring laptops and desktops for clients. Candidates must be bilingual in French and English and possess a valid driver's license and personal vehicle. This position offers an opportunity to work independently while contributing to client satisfaction.

Qualifications

• Experience in IT or a related field; familiar with various concepts and practices.
• Excellent verbal and written communication skills.
• Capable of working independently with limited supervision.

Responsibilities

• Installs, upgrades, or replaces hardware and software systems.
• Performs a variety of complex tasks under general supervision.
• Provides 'Smart Hands' support for IT equipment.

Skills

Communication

Interpersonal skills

Education

Experience in IT or related field

Job description

Job Description

Role:- Field Technician (IMAC)

Location- Montreal, QC

Job Type:- Contract

This position requires bilingual proficiency in French and English. It is based in Montreal.

As a Field Technician (IMAC), you will be responsible for the handling, installation, replacement, and configuration of laptops, desktops, and all associated peripherals for our clients' end users. A valid driver's license and a personal vehicle are required.

This role reports to the Customer Service Manager.

Main Responsibilities:

• Installs, upgrades, or replaces hardware and software systems and documents the processes
• Relies on experience and judgment to plan and achieve goals
• Performs a variety of complex tasks
• Works under general supervision; a certain degree of creativity and independence is required
• Installation, replacement/configuration of IT equipment and network peripherals
• Performs “Smart Hands” support

Qualifications:

• Experience in IT or a related field; familiar with a variety of concepts, practices, and procedures in the field
• Able to manage service calls in a real-time reporting environment
• Capable of working independently with limited supervision
• Excellent verbal and written communication skills
• Strong interpersonal and communication abilities