Field Technician (IMAC)

Akkodis; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled Field Technician to join their team in Montreal. This role involves the installation, replacement, and configuration of laptops, desktops, and peripherals, ensuring that clients receive top-notch service. With a focus on independent work and real-time service management, the ideal candidate will possess strong bilingual communication skills and a valid driver's license. This is an exciting opportunity to contribute to a dynamic environment where your technical expertise will make a significant impact. If you are ready to take on challenges and thrive in a fast-paced setting, this position is for you.

Qualifications

• Experience in IT with familiarity in various concepts and practices.
• Ability to work independently and manage service calls effectively.

Responsibilities

• Install, upgrade, or replace hardware and software systems.
• Handle installation and configuration of IT equipment for clients.

Skills

Bilingual proficiency in French and English

Excellent verbal communication

Strong interpersonal abilities

Ability to manage service calls

Independent working capability

Education

Experience in IT or related field

Tools

IT equipment

Network peripherals

Job description

This position requires bilingual proficiency in French and English. It is based in Montreal.

As a Field Technician (IMAC), you will be responsible for the handling, installation, replacement, and configuration of laptops, desktops, and all associated peripherals for our clients' end users. A valid driver's license and a personal vehicle are required.

This role reports to the Customer Service Manager.

Main Responsibilities:

• Installs, upgrades, or replaces hardware and software systems and documents the processes
• Relies on experience and judgment to plan and achieve goals
• Performs a variety of complex tasks
• Works under general supervision; a certain degree of creativity and independence is required
• Installation, replacement/configuration of IT equipment and network peripherals

Qualifications:

• Experience in IT or a related field; familiar with a variety of concepts, practices, and procedures in the field
• Able to manage service calls in a real-time reporting environment
• Capable of working independently with limited supervision
• Excellent verbal and written communication skills
• Strong interpersonal and communication abilities

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Advertising, Art/Creative, and Analyst

Industries

Wellness and Fitness Services, Retail Apparel and Fashion, and Food and Beverage Services