Field System Engineer Electron Microscopy

Naga Limited; Baden; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A high-tech company in Ontario, Canada, is seeking a Field System Engineer for Electron Microscopy to provide frontline support for customers and OEM partners. This role involves troubleshooting and maintaining complex systems, fostering relationships, and supporting various teams. The ideal candidate will have a university degree in science or engineering, experience in electron microscopy, and excellent communication skills. Flexible working arrangements and a modern work environment are offered.

Benefits

Flexible working arrangements

Subsidised meals

Free snacks and drinks

Internal and external training

Home office options

Qualifications

• Experience with transmission electron microscopy is an advantage.
• Valid driver’s license is required.

Responsibilities

• Provide frontline support for customers and OEM partners.
• Commission new detector systems and perform maintenance.
• Develop relationships with customers and represent the company.
• Support sales, marketing, product management, and development.

Skills

Troubleshooting complex systems

Excellent communication skills

Team player

Literate in Linux and Python

Fluent in English

Good command of German

Education

University degree in science or engineering

Job description

DECTRIS is a successful and expanding high‑tech company that develops and produces X‑ray and electron detectors. Our detectors are used worldwide in large‑scale research facilities and in industry. With more than 170 employees located in Switzerland, the United States and Japan, we combine innovation and development with agile industry practices. As a spin‑off of the Paul Scherrer Institute, we combine scientific excellence with qualified service and industrial know‑how.

Field System Engineer Electron Microscopy

Your Tasks

• Frontline support for customers and OEM partners.
• Commissioning of new detector systems, maintenance, troubleshooting and repairs in‑house and at the customer site.
• Develop and maintain positive work relationships with customers and represent DECTRIS in daily interactions via email, phone and face‑to‑face.
• Support our sales, marketing, product management and development team activities.
• Help to improve our EM service processes, expand the service infrastructure and knowledge base to guarantee the success of our cameras within the EM community.
• Position is based in Baden or Philadelphia with fieldwork and travel component up to 30%.

Your Skills

• University degree in science or engineering.
• Experience with transmission electron microscopy (troubleshooting or modifying electron microscopes is an advantage).
• Interest in troubleshooting complex systems down to the component level.
• Excellent communication skills and team player.
• Ability to work and network with scientists and engineers across disciplines.
• Literate in Linux and Python software environments.
• Fluent in English; good command of German is an advantage.
• Valid driver’s license.

We Offer

• A successful and growing high‑tech company in an international, scientific environment.
• To join the global leader in HPC X‑ray detectors for science and industry. Our developers design cutting‑edge detectors to support the state‑of‑the‑art science and technology.
• An international work environment formed by more than 170 experienced engineers, scientists and other professionals. The company languages are German and English.
• Excellent, flexible working arrangements to enable professional development and personal life balance.
• An attractive working environment: modern infrastructure with wheelchair‑accessible rooms, small fitness room, underground car park, subsidised meals, free snacks and drinks, various company events, internal and external training, home office options, after‑work beers and other joint leisure activities.