Field Support & Mail Center Coordinator

Ricoh USA, Inc.; Toronto; On-site; CAD 25,000 - 26,000; Full time

Benefits offered by this job

Health and dental insurance

Retirement plan with company matching

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh Canada is seeking an Area Customer Service Coordinator to help manage daily operations across managed services locations, including copy/print, mail, and reporting tasks. The role supports regional Managed Services during implementation and covers absences across multiple sites.

The position requires at least 1 year in a mail room, copy centre, or customer service, with strong interpersonal and multitasking abilities. On-site work in Toronto is expected.

Qualifications

• High School Diploma or equivalent work experience.
• Minimum of 1 year experience in a mail room, copy centre or customer service.

Responsibilities

• Maintains site procedures, forms and logs.
• Collects data for monthly management report.
• Orders supplies (paper, toner, etc.).
• Assist in process improvements and training.
• Support in multiple locations within geographic territory.
• Perform duties as assigned by manager.

Skills

Photocopy equipment handling

Excellent interpersonal skills

Multitasking

Verbal and written communication

Microsoft Office 365

Professional image with customers

Ability to lift 50 lbs

Education

High School Diploma or equivalent

Tools

Photocopier

Scanner

Printer

Bindery equipment

Job description

Ricoh Canada is seeking an Area Customer Service Coordinator to help manage daily operations across managed services locations, including copy/print, mail, and reporting tasks. The role supports regional Managed Services during implementation and covers absences across multiple sites.

The position requires at least 1 year in a mail room, copy centre, or customer service, with strong interpersonal and multitasking abilities. On-site work in Toronto is expected.