Senior Field Representative, Technology Service

Ricoh USA, Inc.; London; Sur place; CAD 45 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical & dental

Retirement plan

Tuition assistance

Paid vacation

Wellness programs

Résumé du poste

Ricoh Canada is seeking a Field Service Technician / Senior Field Representative for London, ON and surrounding areas. You will service and repair a core set of complex mid-volume multifunction devices at customer sites, with potential to specialize on certain products.

The role requires extensive travel, strong electro-mechanical knowledge, excellent customer service, and the ability to work independently or in a team to ensure high-quality service and customer satisfaction with Ricoh

Qualifications

• Post-Secondary Education in a technical field.
• Solid knowledge of electro-mechanical devices.
• Ability to read technical manuals and publications.

Responsabilités

• Servicing and repairing mid-volume multifunction devices at customer locations.
• Diagnose, install, retrofit and perform preventive maintenance on equipment.
• Manage territory, inventory and customer relationships.
• Maintain accurate administrative records and ensure customer satisfaction.
• Complete required technical training on new equipment.

Connaissances

Electro-mechanical knowledge

Interpersonal skills

Diagnostics ability

Customer service

Independent worker

Formation

Post-Secondary education in technical specialization

Description du poste

Job Description

Field Service Technician / Senior Field Representative, Technology Services

This position will cover London, ON and surrounding areas

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, in the London, ON and surrounding areas. May be viewed as specialist on certain products.

Responsibilities

• Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
• Manages territory, inventory and customer relationships;
• Achieves expected productivity levels associated with assigned workload and level of experience;
• Completes technical training on new equipment as assigned;
• Other duties as assigned by manager.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Adheres to territory back-up plans.
• Completes all required administrative tasks in an accurate and timely manner.
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Maintains productive, professional relationship with all customer and company personnel.
• Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
• Completes technical training on new equipment as assigned.

Qualifications

• Post-Secondary Education in the area of technical specialization

Knowledge, Skills And Abilities

• Requires an excellent working knowledge of electro-mechanical devices and electronics
• Strong interpersonal and verbal communications skills
• Requires "solid" knowledge of assigned equipment
• Skilled methodical approach to resolving problems
• Excellent customer service skills including ability to follow up to ensure closure of issues
• Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
• High degree of mechanical aptitude, highly focused and driven to learn
• Ability to work independently, as part of a team and take initiative to improve the customer experience
• Strong attention to detail and good visual skills for assessing image quality
• Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
• Ability to act diplomatically in a professional corporate environment
• Be highly organized with excellent time management
• Continuously upgrading knowledge of Ricoh products

Other Requirements

• Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
• Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
• Shift work, overtime, stand-by and/or on-call may be required.
• Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
• Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
• A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

JOB INFO

• Job Identification : 8871
• Job Category : Service Delivery
• Posting Date : 2026-11-02T19:21:46+00:00
• Degree Level : Terminal Occupation Program
• Job Schedule : Full time
• Locations : London, ON, Canada
• Salary Range : $45,000 - $48,000
• Driving requirements : Company/Customer Vehicle (or Fleet)
• Sign-on Bonus : No