Store & Office Experience Specialist

Ricoh Americas Corporation; Burnaby; On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

Insurance package

Retirement plan with company match

Tuition assistance

Paid vacation

Paid holidays

Development opportunities

Job summary

Ricoh Canada is seeking a service-focused team member to manage the Company Store and Concierge transactions across online and POS platforms, ensuring accuracy and a welcoming experience for employees and visitors.

You will coordinate with vendors for services, support workplace programs, monitor inquiries, and maintain an organized store environment with attention to pricing, signage and stock, contributing to smooth daily operations.

Qualifications

• High School Diploma or equivalent work experience.
• Previous experience in customer service, retail, hospitality or a similar role is an asset.

Responsibilities

• Managing Company Store and Concierge transactions across online platforms and POS systems, ensuring accuracy and compliance with established procedures.
• Providing exceptional customer service to employees and visitors, responding to inquiries and ensuring a positive and welcoming experience.
• Coordinating with external vendors for services such as catering and car detailing.
• Supporting workplace programs and initiatives, including pet-friendly office days and merchandise distribution.
• Monitoring and responding to emails and service inquiries, ensuring timely follow-up and resolution.
• Maintaining a clean, organized, and visually appealing Company Store environment.
• Ensuring merchandise is properly tagged, accurately priced and displayed with clear signage.
• Restocking merchandise as needed and monitoring inventory levels to identify replenishment requirements.
• Coordinating merchandise and promotional item orders with local vendors, ensuring quality and cost-effectiveness.
• Conducting monthly inventory spot checks and comprehensive inventory counts twice annually, in June and December.
• Completing end-of-day inventory checks for gift cards and tickets, ensuring accurate tracking and accountability.
• Monitoring the on-site arcade and lounge areas to ensure equipment and machines are functional and well-maintained.
• Providing operational support to the Workplace Experience team, assisting with special projects and other assigned tasks.
• Assisting other service areas as required to support daily operations and team collaboration.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Attention to detail

Multitasking

Problem solving

Independent work

Professional image

Basic computer skills

POS systems

Education

High School Diploma

Tools

POS systems

Job description

Ricoh Canada is seeking a service-focused team member to manage the Company Store and Concierge transactions across online and POS platforms, ensuring accuracy and a welcoming experience for employees and visitors.

You will coordinate with vendors for services, support workplace programs, monitor inquiries, and maintain an organized store environment with attention to pricing, signage and stock, contributing to smooth daily operations.