Field Services Specialist

Continental Group (Continental Electrical Motor Services); Edmonton; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Birthday paid day off

Extended health & dental benefits

RRSP matching

Education funding opportunities

Career advancement opportunities

Team functions

Job summary

Continental Group is seeking a Field Services Specialist to perform electrical and mechanical field services across Western Canada, based in Edmonton. You will execute field tasks, coordinate with customers, and uphold safety and quality standards on rotating equipment.

The role requires strong mechanical and electrical aptitude, 5+ years of experience, and a valid driver’s license. Occasional overtime and travel within local counties may be required to support customers’ uptime.

Qualifications

• 5+ years in a similar field service role.
• Valid driver’s license is required.
• Physical ability to lift up to 50 lbs.
• Ability to work independently in a busy environment.
• Strong problem-solving and analytical skills.

Responsibilities

• Perform field service on rotating equipment in the Western Canada region.
• Service, repair, and maintain electrical and mechanical systems in the field.
• Conduct preventative maintenance and advise customers on scheduling.
• Troubleshoot motors, generators, and related components.
• Maintain clear, accurate service reports and communication with customers.
• Travel in company service vehicle; manage inventory and safety compliance.
• Ensure work adheres to safety regulations and codes.

Skills

Mechanical aptitude

Electrical aptitude

Problem solving

Communication skills

Independent worker

Education

Journeyman Red Seal

EMST Apprentice

Electric Motor Systems Trade Certification

Job description

For the past 30 years, Continental Group has grown to become a leader in the medium/high voltage motor & generator repair services industry through our dedication to innovative technology, unequaled services, and top-end products. At Continental, our commitment is to ensure our customers’ needs are met with skill, diligence, and swiftness every time. That is why we employ only the best technicians, journeymen, engineers, sales, and support staff in the industry.
Continental’s dedication to innovation means keeping up with the latest improvements in technologies. We are about keeping our customers’ business running efficiently, effectively, and economically well into the future.

Continental is currently seeking a Field Services Specialist (FSS) who will be responsible for executing a variety of electrical and mechanical field services throughout Western Canada for our location in Edmonton.

Primary responsibility is to execute field services while assisting in the building & maintaining influential relationships with customers and co-workers.

What You Will Do

• Inspections, perform visual inspections on mechanical and electrical systems.
• As a Field Service Specialist you will service, repair, and maintain rotating equipment in the field.
• Preventative maintenance, provide customers with ideas on how to accommodate preventive maintenance in their schedule.
• Troubleshooting: motors, generators, different parts of the units.
• Customer Service, communicate all information to customers in a way they understand the issues & resolutions.
• Complete reports on the work you have completed.
• Ability to travel in a company service vehicle throughout the local counties, maintain vehicle inventory, and safety maintenance.
• Ensure all work performed adheres to all relevant organization provincial and federal safety regulations codes and specifications.
• Perform and lead large motor overhauls job scopes which involve a great degree of complexity and people
• HV and mechanical testing for electro-mechanical equipment.
• Ability to innovate and expand in the condition monitoring tools and techniques.
• Promote a professional company image, strong voice to employees and customers.
• Willing and able to work overtime on weekdays, weekends, and be available to respond to customer emergencies when needed.
• Other duties as assigned.

What We Will Give You

• Competitive salary
• Paid day off on your birthday
• Full extended Heath & Dental Benefits
• RRSP matching
• Education funding opportunities
• Career advancement opportunities
• Fun team and company-sponsored functions

What We Need From You

• 5+ years’ experience in a similar role
• Must have a valid driver’s license
• Good mechanical and electrical aptitude
• Ability to work independently in a busy environment
• Physically able to lift up to 50 lbs.
• Able to work well under pressure
• Accountability and strong attention to detail
• Self-starter, with developed analytical and problem-solving skills

Core Competencies

• The successful candidate must be motivated, organized, disciplined with a high degree of initiative and the ability to work collaboratively with the various teams in the organization. Must have sound technical skills, proficiency in estimating and report writing.
• Registered EMST Apprentice. Journeyman Red Seal, Electric Motor Systems Trade Certification or equivalent industry experience.
• 5+ years or more years’ experience in the field.
• Self-motivated and calm under pressure, ability to work troubleshoot in semi-autonomous environment.
• Solid communication skills - verbal and written.
• Ability to solve problems on site and under time constraints

Continental is committed to a diverse and inclusive workplace. Continental is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.