Field Service Technician - Windows & Doors, Flexible Hours

GreenFox Inc; Calgary; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

RRSP match

On-site parking

Job summary

GreenFox Inc in Calgary, Alberta, is seeking a Service Technician to proudly deliver the best standard of customer care while installing and servicing windows and doors on-site.

You will build strong customer relationships, maintain safety standards, manage time and records, and adapt to changing conditions to meet appointments. The role emphasizes hands-on mechanical work and teamwork in a fast-paced environment.

Qualifications

• 1+ years’ of experience in service or installation of windows and doors.
• 2+ years’ experience in customer service.
• Mechanically inclined with mechanical aptitudes and enjoy working with your hands.
• Excellent customer relations, written and verbal communication skills.
• Communication effectively in English both verbal and written.
• High comfort level working in a fast-paced team environment that is constantly changing.
• Pressure to produce tangible results and complete projects within tight timelines.
• Troubleshooting abilities to analyze problem and provide solutions.
• Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs.
• Ability to lift up heavy items.
• Practice good attendance and punctuality.

Responsibilities

• Review, plan, and schedule authorized field service work
• Complete servicing and installation duties on-site efficiently
• Maintain a clean and tidy work vehicle
• Build and maintain strong connections with customers over the phone and in person
• Maintain high standards in a time-critical situation
• Comply with safe work practices and health and safety legislations, policies, and procedures
• Actively prepare and load vehicle with supplies needed for regular maintenance tasks
• Maintain precise records of all job notes, specifications, and advice
• Identify and report any recurring issues, including defects in the solution or procedure
• The service site must be secured before work can commence there
• Cleaning is required before, during, and following the service
• Protect service site and clean prior to beginning work, during and following service
• Manage time efficiently to consistently meet appointments times
• React quickly to changing internal and external business conditions and propose effective alternatives
• Manage and resolve potentially stressful and difficult situations by involving the right people at the right time
• Gain a clear understanding of all Greenfox Windows and Doors products and parts
• Acceptance of miscellaneous duties as required

Skills

Customer service

Mechanical aptitude

Communication

Team player

Job description

GreenFox Inc in Calgary, Alberta, is seeking a Service Technician to proudly deliver the best standard of customer care while installing and servicing windows and doors on-site.

You will build strong customer relationships, maintain safety standards, manage time and records, and adapt to changing conditions to meet appointments. The role emphasizes hands-on mechanical work and teamwork in a fast-paced environment.