Service Technician

GreenFox Inc.; Calgary; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

RRSP match

On-site parking

Job summary

GreenFox Windows and Doors is seeking a Service Technician to provide top-notch customer care while servicing and installing windows and doors on-site in Calgary, Alberta. The role emphasizes planning, timely execution, and maintaining strong customer connections.

You will work in a fast-paced team, ensure safety compliance, and keep accurate job records while meeting tight timelines. This position offers on-site work with opportunities to grow technical expertise and customer relations.

Qualifications

• 1+ years in service or installation of windows and doors.
• 2+ years in customer service.
• Mechanically inclined with hands-on skills.
• Strong written and verbal English communications.
• Ability to work in a fast-paced, changing team.
• Ability to lift heavy items and meet deadlines.
• Punctual and reliable attendance.
• Respect safety policies and procedures.

Responsibilities

• Review, plan, and schedule authorized field service work.
• Complete servicing and installation on-site efficiently.
• Maintain a clean and tidy work vehicle.
• Build and maintain strong connections with customers.
• Maintain high standards in time-critical situations.
• Comply with health and safety legislation, policies, and procedures.
• Prepare and load vehicle with supplies needed for regular maintenance tasks.
• Maintain precise records of all job notes, specifications, and advice.
• Identify and report any recurring issues, including defects in the solution or procedure.
• Secure the service site before work commences there.
• Clean before, during, and after the service.
• Protect service site and clean prior to beginning work, during and following service.
• Manage time efficiently to consistently meet appointment times.
• React quickly to changing internal and external business conditions and propose effective alternatives.
• Manage and resolve potentially stressful and difficult situations by involving the right people at the right time.
• Gain a clear understanding of all GreenFox Windows and Doors products and parts.
• Acceptance of miscellaneous duties as required.

Skills

Customer service

Mechanical aptitude

Team player

English proficiency

Time management

Problem solving

Job description

The primary responsibility of the Service Technician is to proudly deliver the best standard of customer care. To continue building our reputation as industry leaders and service providers in the community and to preserve solid connections with our clients.

Job Duties & Responsibilities

• Review, plan, and schedule authorized field service work
• Complete servicing and installation duties on-site efficiently
• Maintain a clean and tidy work vehicle
• Build and maintain strong connections with customers over the phone and in person
• Maintain high standards in a time-critical situation
• Comply with safe work practices and health and safety legislations, policies, and procedures
• Actively prepare and load vehicle with supplies needed for regular maintenance tasks
• Maintain precise records of all job notes, specifications, and advice
• Identify and report any recurring issues, including defects in the solution or procedure
• The service site must be secured before work can commence there
• Cleaning is required before, during, and following the service
• Protect service site and clean prior to beginning work, during and following service
• Manage time efficiently to consistently meet appointments times
• React quickly to changing internal and external business conditions and propose effective alternatives
• Manage and resolve potentially stressful and difficult situations by involving the right people at the right time
• Gain a clear understanding of all Greenfox Windows and Doors products and parts
• Acceptance of miscellaneous duties as required

Requirements

• 1+ years’ of experience in service or installation of windows and doors
• 2+ years’ experience in customer service
• Mechanically inclined with mechanical aptitudes and enjoy working with your hands
• Excellent customer relations, written and verbal communication skills
• Communication effectively in English both verbal and written
• High comfort level working in a fast-paced team environment that is constantly changing
• Pressure to produce tangible results and complete projects within tight timelines
• Troubleshooting abilities to analyze problem and provide solutions
• Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs
• Ability to lift up heavy items
• Practice good attendance and punctuality

Benefits

• Dental care
• Extended health care
• Life insurance
• RRSP match
• On-site parking

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals