Client Relation Manager

GreenFox Inc; Edmonton; Hybrid; CAD 50,000 - 52,000; Full time

Benefits offered by this job

Extended healthcare benefits

RRSP matching program

On-site parking

Complimentary gym membership

Job summary

GreenFox Windows & Doors in Alberta is seeking a Client Relations Manager who will be the first contact after installation, perform complimentary inspections, address customer concerns with professionalism, and ensure customers feel heard and cared for.

The role requires travel between Calgary and Edmonton with a rotating schedule to serve clients, and offers benefits including extended healthcare, RRSP matching, on-site parking, gym membership, and growth opportunities.

Qualifications

• Proven customer service skills with diplomacy and tact.
• Strong interpersonal skills to work effectively with clients and colleagues.
• Excellent communication skills: listening, verbal, and written.

Responsibilities

• Conduct complimentary inspections and site visits when needed.
• Communicate clearly, politely, and professionally with customers.
• Provide accurate information and reassurance to clients.
• Handle customer requests, concerns, and complaints with empathy.
• Collaborate with other departments to resolve issues promptly.
• Complete administrative duties and general office support tasks.
• Ensure all company policies and procedures are followed.
• Maintain accountability and deliver a high standard of service.

Skills

Customer service

Interpersonal skills

Communication

Computer skills

Time management

Attention to detail

Driver's license

Legal to work in Canada

Job description

GreenFox Windows & Doors is a leading provider of high-quality, energy-efficient windows and doors across Alberta, with locations in Edmonton, Calgary, Red Deer, Lethbridge, Grand Prairie and Medicine Hat. Known for our world-class products, lifetime warranties, and 30-year workmanship guarantee, we've earned a five-star reputation for excellence in both craftsmanship and customer service. At GreenFox , we're more than just a workplace; we're a team committed to growth, integrity, and supporting our community.

As our Client Relations Manager , you'll be the first point of contact for many of our clients after installation. You'll provide complimentary inspections, address customer concerns with professionalism, and ensure every customer feels heard, respected, and cared for. This role requires some travel between Calgary and Edmonton, along with a rotating work schedule to best serve our clients.

Responsibilities

• Conduct complimentary inspections and site visits when needed
• Communicate clearly, politely, and professionally with customers
• Provide accurate information and reassurance to clients
• Handle customer requests, concerns, and complaints with empathy
• Collaborate with other departments to resolve issues promptly
• Complete administrative duties and general office support tasks
• Ensure all company policies and procedures are followed
• Maintain accountability and deliver a high standard of service

Qualifications

• Proven customer service skills with diplomacy and tact
• Strong interpersonal skills to work effectively with clients and colleagues
• Excellent communication skills: listening, verbal, and written
• Proficient in computer skills with various software applications
• Strong organizational and time-management skills
• Attention to detail with proofreading and editing abilities
• A valid driver's license (for travel between Calgary and Edmonton)
• Must be legally entitled to work in Canada.

Why Work with Greenfox

• Salary Range: $50,000 to $52,000 per year, based on experience.
• Extended healthcare benefits after probation
• Competitive RRSP matching program
• On-site parking
• Complimentary gym membership
• A supportive, fast-paced, and engaging workplace
• Growth opportunities in a stable and expanding organization

Work Schedule Rotation:

• Week 1: Monday to Friday
• Week 2: Tuesday to Saturday

This alternating schedule ensures we meet customer needs, including Saturdays. Flexibility and commitment to both weekday and weekend shifts are essential.

Greenfox Windows & Doors is an equal opportunity employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, family status, disability, or any other protected ground under applicable human rights legislation.

Qualifications

Behaviors

Required

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

: Shows intense and eager enjoyment and interest

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Self-Starter

: Inspired to perform without outside help

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization