Field Service Technician-Professional

Miele Operations & Payment Solutions GmbH; Edmonton; Hybrid; CAD 104,000 - 118,000; Full time

Job summary

Miele Operations & Payment Solutions GmbH is seeking a remote field service technician to diagnose, repair, and maintain Miele Professional equipment at customer sites including hospitals, labs, and commercial facilities. You will independently complete service calls, interpret schematics, order parts, and document work with precision.

Must have a technical diploma or trade certification and 3–5 years of field service experience, with strong electrical/mechanical aptitude and travel willingness.

Qualifications

• Technical diploma or trade certification in Electrical, Electronics, Mechatronics, HVAC, Mechanical, or related field.
• Minimum 3–5 years of field service experience installing, maintaining, troubleshooting, and repairing equipment.
• Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.
• Proficient in using diagnostic equipment and service software.
• Valid driver's license and willingness to travel to customer sites.

Responsibilities

• Diagnose, repair, and maintain Miele Professional equipment at customer sites.
• Complete assigned service calls independently with repairs, inspections, testing, and preventive maintenance.
• Order required replacement parts and maintain accurate service records.
• Read and interpret electrical schematics, wiring diagrams, and manuals to diagnose issues.
• Maintain company vehicles, tools, and equipment in safe, organized condition.
• Build strong customer relationships through clear communication and professional service.
• Collaborate with team on special projects and other responsibilities as required.
• Travel locally regularly and occasionally domestically or internationally as needed.

Skills

Electrical aptitude

Mechanical aptitude

Schematics interpretation

Education

Technical diploma/trade certification in electrical/electronics/mechatronics/HVAC/mechanical

Job description

Remote

Your Responsibilities

• Diagnose, repair, and maintain Miele Professional equipment at customer sites, including hospitals, pharmaceutical laboratories, dental clinics, restaurants, veterinary clinics, universities, and other commercial and institutional facilities.
• Complete assigned service calls independently by performing repairs, inspections, testing, and preventive maintenance while ensuring accurate documentation and measurement protocols.
• Order required replacement parts and maintain accurate service records using company systems.
• Read and interpret electrical schematics, wiring diagrams, service manuals, and technical documentation to diagnose and resolve equipment issues.
• Maintain company vehicles, tools, test equipment, computers, and other assigned assets in a safe, organized, and professional manner.
• Build strong customer relationships by providing clear communication, technical guidance, and professional service during every visit.
• Support the Professional Division by participating in special projects and other responsibilities as required.
• Collaborate with team members to deliver an exceptional service experience to our customers.
• Travel locally on a regular basis and occasionally domestically or internationally as business needs require.

What we are looking for

• Technical diploma, trade certification, or completed apprenticeship in Electrical, Electronics, Mechatronics, HVAC, Mechanical, or a related technical field.
• Minimum 3–5 years of field service experience installing, maintaining, troubleshooting, and repairing appliances, commercial, laboratory, medical, or industrial equipment.
• Strong electrical and mechanical aptitude, with the ability to diagnose faults and complete repairs independently.
• Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical documentation.
• Proficient in using diagnostic equipment, electrical test instruments, and computer-based service software.
• Strong problem-solving, organizational, and time-management skills, with the ability to manage multiple service calls and maintain accurate service records.
• Excellent verbal and written communication skills with a strong customer service focus.
• Commitment to safety, quality standards, and continuous professional development.
• Valid driver's license and willingness to travel to customer sites.

The salary range for this position is $75,000 to $85,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data.

$75000 to $85000