Field Service Technician-Professional

miele; Calgary; On-site; CAD 75,000 - 85,000; Full time

Job summary

Miele is seeking a field service professional to diagnose, repair, and maintain our equipment at customer sites across Canada. You will perform inspections, testing, and preventive maintenance, while documenting outcomes and ordering parts as needed.

You will read schematics and manuals to resolve issues, uphold safety standards, and travel locally with occasional domestic/international trips depending on business needs. A strong customer-service mindset is essential.

Qualifications

• Technical diploma, trade certification, or completed apprenticeship in Electrical, Electronics, Mechatronics, HVAC, Mechanical, or related field.
• 3–5 years of field service experience installing, maintaining, troubleshooting, and repairing appliances or equipment.
• Strong electrical and mechanical aptitude with ability to diagnose faults and repair independently.
• Ability to read electrical schematics, wiring diagrams, and technical documentation.

Responsibilities

• Diagnose, repair, and maintain equipment at customer sites including hospitals, labs, and other facilities.
• Complete service calls independently with repairs, inspections, testing, and preventive maintenance.
• Order replacement parts and maintain service records in company systems.
• Read and interpret schematics, wiring diagrams, manuals, and technical docs to diagnose issues.
• Maintain vehicles, tools, test equipment, and other assets in a safe, organized manner.
• Build strong customer relationships with clear communication and professional service.

Skills

Electrical

Mechanical

Diagnostics

Schematic reading

Customer service

Communication

Time management

Valid driver’s license

Education

Electrical/Electronics trade diploma

Mechatronics background

HVAC certification

Tools

Diagnostic equipment

Electrical test instruments

Service software

Job description

Your Responsibilities

• Diagnose, repair, and maintain Miele Professional equipment at customer sites, including hospitals, pharmaceutical laboratories, dental clinics, restaurants, veterinary clinics, universities, and other commercial and institutional facilities.
• Complete assigned service calls independently by performing repairs, inspections, testing, and preventive maintenance while ensuring accurate documentation and measurement protocols.
• Order required replacement parts and maintain accurate service records using company systems.
• Read and interpret electrical schematics, wiring diagrams, service manuals, and technical documentation to diagnose and resolve equipment issues.
• Maintain company vehicles, tools, test equipment, computers, and other assigned assets in a safe, organized, and professional manner.
• Build strong customer relationships by providing clear communication, technical guidance, and professional service during every visit.
• Support the Professional Division by participating in special projects and other responsibilities as required.
• Collaborate with team members to deliver an exceptional service experience to our customers.
• Travel locally on a regular basis and occasionally domestically or internationally as business needs require.

What we are looking for

• Technical diploma, trade certification, or completed apprenticeship in Electrical, Electronics, Mechatronics, HVAC, Mechanical, or a related technical field.
• Minimum 3-5 years of field service experience installing, maintaining, troubleshooting, and repairing appliances, commercial, laboratory, medical, or industrial equipment.
• Strong electrical and mechanical aptitude, with the ability to diagnose faults and complete repairs independently.
• Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical documentation.
• Proficient in using diagnostic equipment, electrical test instruments, and computer-based service software.
• Strong problem-solving, organizational, and time-management skills, with the ability to manage multiple service calls and maintain accurate service records.
• Excellent verbal and written communication skills with a strong customer service focus.
• Commitment to safety, quality standards, and continuous professional development.
• Valid driver's license and willingness to travel to customer sites.

The salary range for this position is $75,000 to $85,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data.

$75000 to $85000