Field Service Technician London, ON

BearCom; Kitchener, London; On-site; CAD 32,745 - 38,972; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Vacation & Time Off

Company Matched RRSP Plan

Tuition Reimbursement

Employee Referral Bonus

Job summary

BearCom is seeking a Field Service Technician I to install and support wireless communication systems. This role involves troubleshooting and repairing two-way radios and ensuring exceptional customer service. The ideal candidate will have 3+ years of experience in the field and a strong technical background.

Benefits include competitive compensation, medical insurance, virtual healthcare, and a company-matched RRSP plan.

Qualifications

• 3+ years of Service Technician experience in the 2-way radio communication field.
• Extensive knowledge of 2-way radio theory and RF propagation.
• Ability to interpret schematics and diagrams.

Responsibilities

• Install and support wireless communication systems.
• Troubleshoot and Repair Two-Way Radios and other wireless equipment.
• Create Basic Programming Codeplugs.

Skills

Technical ability

Customer service

Basic Electronics Background

MS Office Suite proficiency

RF/Telecommunications/Networking Experience

Education

Associate degree in Electronics Technology

Tools

Service Technician tools

Job description

Job Details

Location: London, Ontario, ON N6B 2K4
Salary Range: $23.77 - $28.29 hourly

About BearCom

Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
40+ Years Industry-Leading Experience
Partnerships with Motorola, JVC Kenwood, Avigilon, +More
75+ Branches Across North America

Job Description

As a Field Service Technician I with BearCom, you will be involved in the installation and support of wireless communications systems. Our Technicians are the heart of every service location, and we rely on their expertise in the delivery of the best service and solutions for our customers. The ideal candidate will provide exceptional customer service and possess the technical ability to create imaginative solutions that meet and exceed the most challenging customer needs.

Responsibilities

• Create Basic Programming Codeplugs (less than 12 channels)
• Basic Mobile Installations (Radio, Antenna, Modem, DC-DC Converters)
• Troubleshoot and Repair Defective Two-Way Radios and Other Wireless Equipment (Radio, Power Supply, Antenna, Etc.)
• Some Regional and/or Overnight Travel and On-Call Hours May Be Required

Preferred Qualifications

• Basic Electronics Background (12V and/or Low-Voltage System)
• RF/Telecommunications/Networking Experience a Plus
• Proficient in MS Office Suite (Outlook, Word, Excel)
• Must Have Valid Driver’s License
• Drug Screenings, Motor Vehicle Record, and Background Checks Part of the Hiring Process

Qualifications

• 3+ years of Service Technician experience diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the 2-way radio wireless and/or communication field.
• Extensive knowledge and understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
• Ability to interpret schematics, blueprints, and diagrams.
• Knowledge of battery backup systems, base stations, repeaters, multicouplers, duplexers, TCP/IP principles and NIC programming.
• Proficiency in operating various test equipment including spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
• Proficiency in designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems.
• Proficiency with MS Office Suite.
• CET Certification a plus. Journeyman level must be attained within 6 months of employment.
• Associate degree in Electronics Technology or equivalent.
• R56 Certified Installer.
• Motorola Astro 4x-7x training supporting various system operations.
• Certifications in Astro 25 products, MotoTRBO products and systems.
• Knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment.
• Security Clearance preferred.
• Must have a valid driver’s license.
• Drug screenings and background checks are part of the hiring process which may also include a Motor Vehicle Record check.

Benefits

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance, including Family, and EFAP
• Virtual Healthcare
• Long-Term Disability Insurance
• Employee and Dependent Life Insurance
• Paid Vacation & Time Off
• Company Matched RRSP Plan
• Use of Company Vehicle (used only for certain positions)
• Employee Referral Bonus
• Tuition Reimbursement
• On-site parking
• Company Recognition Program

Equal Opportunity Employer Statement

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based on qualifications, merit, and business need.