Field Service Technician Toronto, ON

BearCom; Toronto; On-site; CAD 35,128 - 39,950; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Virtual healthcare

Paid vacation and time off

Company matched RRSP plan

Use of company vehicle

Job summary

BearCom is seeking a Field Service Technician I in Toronto, Ontario. In this role, you will install and support wireless communication systems, ensuring exemplary customer service while handling technical challenges. A strong background in service technician work, particularly with two-way radios, is essential.

Qualifications include over 3 years of relevant experience and an associate degree in Electronics Technology. The job offers competitive compensation and comprehensive benefits, including medical and dental coverage.

Qualifications

• 3+ years of service technician experience in wireless communications.
• Extensive knowledge of RF propagation characteristics.
• Knowledge of battery backup systems and communication systems.

Responsibilities

• Install and support wireless communications systems.
• Create Basic Programming Codeplugs.
• Troubleshoot and repair defective two-way radios.

Skills

Service technician experience in diagnosing, repairing, programming, and installing two-way radio equipment

Extensive knowledge of two-way radio theory

Ability to interpret schematics, blueprints and diagrams

Proficiency in operating test equipment

Proficiency with MS Office Suite

Valid driver’s license

Education

Associate degree in Electronics Technology or equivalent

Tools

Spectrum analyzers

Multi-meters

Job description

Job Details

Job Location: Toronto, ON M3B 1S1

Salary Range: $25.50 - $29.00 hourly

About BearCom

Largest Distributor of Wireless Voice, Data, and Video Solutions in North America. 40+ Years of industry‑leading experience. Partnerships with Motorola, JVC Kenwood, Avigilon, and more. 75+ Branches across North America.

BearCom employs a wide range of installation and technical team members and provides extensive on‑the‑job training.

Role Overview

As a Field Service Technician I, you will be involved in the installation and support of wireless communications systems.

Technicians are the heart of every service location, delivering the best service and solutions for our customers. You will provide exceptional customer service and possess the technical ability to create innovative solutions that meet and exceed challenging customer needs.

Responsibilities

• Create Basic Programming Codeplugs (less than 12 channels)
• Perform Basic Mobile Installations (Radio, Antenna, Modem, DC-DC Converters)
• Troubleshoot and repair defective two‑way radios and other wireless equipment (radio, power supply, antenna, etc.)
• Some regional and/or overnight travel and on‑call hours may be required

Preferred Qualifications

• Basic electronics background (12V and/or low‑voltage system)
• RF/Telecommunications/Networking experience a plus
• Proficiency in MS Office Suite (Outlook, Word, Excel)
• Must have a valid driver’s license
• Drug screenings, motor vehicle record, and background checks are part of the hiring process

Qualifications

• 3+ years of service technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the two‑way radio wireless field
• Extensive knowledge of two‑way radio theory, RF propagation characteristics at various frequency bands and communication systems
• Ability to interpret schematics, blueprints and diagrams
• Knowledge of battery backup systems, base stations, repeaters, multicouplers, duplexers, TCP/IP principles and NIC programming
• Proficiency in operating test equipment including spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi‑meters
• Proficiency in designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems
• Proficiency with MS Office Suite
• CET certification a plus; Journeyman level must be attained within 6 months of employment
• Associate degree in Electronics Technology or equivalent
• R56 Certified Installer
• Motorola Astro 4x‑7x training providing support for various system operations
• Certification in various Astro 25 products (Quantar, GTR8000, MCC5500/7500, etc.)
• Certification in various MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max, etc.)
• Knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment at the component level
• Security clearance preferred
• Must have a valid driver’s license
• Drug screenings and background checks are part of the hiring process

Benefits

• Highly competitive compensation
• Medical, Dental, and Vision insurance (including family and EFAP)
• Virtual healthcare
• Long‑term disability insurance
• Employee and dependent life insurance
• Paid vacation and time off
• Company matched RRSP plan
• Use of company vehicle
• Employee referral bonus
• Tuition reimbursement
• On‑site parking
• Company recognition program

Equal Opportunity Employer

BearCom is proud to be an equal‑opportunity workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.