Customer Service Representative Calgary, AB

BearCom Canada; Calgary; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

EFAP (Employee & Family Assistance)

Job summary

BearCom Canada is seeking a Customer Service Representative in Calgary to provide quality service to internal and external customers. You will be the central point of contact to ensure satisfaction and generate more business through excellent support.

Responsibilities include handling inquiries, verifying packing slips, ensuring order accuracy, assisting with product questions, and coordinating shipments with carriers, while performing related office duties as needed.

Qualifications

• PC literacy and familiarity with the Internet.
• Ability to interpret policies and procedures.
• Strong problem-solving in customer service scenarios.
• Professional telephone and e‑mail communication skills.
• Team player who can build rapport with Sales and Operations.
• Multitask oriented in a fast-paced environment.
• Demonstrated enthusiasm for customer service and commitment to customers.
• Knowledge of major office equipment.
• Availability Monday to Friday, 8am–5pm.

Responsibilities

• Answer and respond to incoming customer calls and inquiries via various channels.
• Verify accuracy of packing slips for orders being processed.
• Ensure quality control for accuracy of products pulled for orders.
• Assist customers with questions and troubleshoot issues related to products and services.
• Handle shipping and track customer shipments with multiple carriers.
• Perform general office duties including receptionist tasks, order entry, and light QC.
• Participate in special projects as needed.

Skills

PC literacy

Policy interpretation

Customer service

Phone etiquette

Team player

Multitasking

Enthusiasm for customer service

Office equipment knowledge

Monday–Friday availability

Job description

About BearCom

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• Partnerships with Motorola, JVC Kenwood, Avigilon, and more
• 75+ Branches Across North America with U.S. HQ in Dallas, TX
• 40+ Years Industry-Leading Experience

As a Customer Service Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom, with the result being to obtain more business from the customer through satisfaction!

Responsibilities

• Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e‑mail and/or fax.
• Verifying the accuracy of packing slips for orders being processed.
• Quality Control for accuracy of product pulled being on customers’ order.
• Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problems.
• Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.
• Performs other general office duties as required. That may include receptionist duties, order entry, collections, or QC checking.
• May be asked to participate in special projects related to department.

Preferred Qualifications

• Must be PC literate and familiar with the Internet.
• Ability to interpret policies and procedures.
• Good aptitude in solving customer service issues.
• Exercises professional telephone procedures and e‑mail correspondence skills.
• Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
• Multitask oriented.
• Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
• Operational knowledge of major office equipment.
• Must be available to work Monday - Friday, 8am to 5pm.
• Position reports directly to General Manager.
• Background checks are part of the hiring process, which may also include a Motor Vehicle Check.

Benefits

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance, including Family, and EFAP
• Virtual Healthcare
• Long-Term Disability Insurance
• Employee and Dependent Life Insurance
• Paid Vacation & Time Off
• Company Matched RRSP Plan
• Employee Referral Bonus
• Tuition Reimbursement
• On-site parking
• Company Recognition Program

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.