Field Service Technician Edmonton, AB

BearCom Canada; Edmonton; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Family coverage

EFAP

Virtual healthcare

Long-term disability

Life insurance

Paid vacation

RRSP plan

Company vehicle

Employee referral bonus

Tuition reimbursement

On-site parking

Job summary

BearCom Canada is seeking a Field Service Technician II to install and support wireless communications systems across Canada, with a focus on Edmonton. You will deliver hands-on service, troubleshooting, and customer-focused solutions for UHF/VHF, 800/900 MHz, CCTV, and DAS systems.

The ideal candidate has 3+ years of field service experience with RF equipment, strong electronics knowledge, and the ability to travel regionally and work on-call.

Qualifications

• 3+ years of service technician experience diagnosing, repairing, programming, installing, and commissioning video and access control systems.
• Good base knowledge of networks and electronic systems.
• Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interprets manuals, schematics, and wiring diagrams.
• Proficiency operating various test equipment, including utility software applications, network testers, and multimeters.
• Proficiency with MS Office Suite (Word, Excel).
• Hold currently or in the past an alarm license certification.
• Hold one or more computer or computer networking certifications (e.g., CompTIA A+, Network+, Security+, ETA-I CST, NCT, ICT, NST, WNT, Cisco CCNA or prerequisite Cisco certification).
• Preferred knowledge: associate degree in electronics technology or equivalent, or military training in electronics.
• Preferred experience with Avigilon or similar video and access control security systems.
• Security clearance preferred.

Responsibilities

• Create mid‑level programming codeplugs (12+ channels, trunking, multiple zones)
• Install and service wireless communications equipment (UHF/VHF, 800/900 MHz systems, dispatch consoles, BDA/DAS systems, microwave systems, wireless broadband devices, CCTV equipment)
• Recommend appropriate equipment and hardware that meets customer requirements
• Some regional and/or overnight travel and on‑call hours may be required

Skills

Proficient electronics background

RF equipment troubleshooting

Two-way radio theory

Test equipment operation

IP networking experience

MS Office proficiency

Valid driver’s license

Background checks readiness

Service technician experience (3+ yrs)

Networks & electronics knowledge

Blueprints & schematics reading

Alarm license certification

Computer/networking certifications

Electronics technology knowledge

Video and access control familiarity

Security clearance (preferred)

Team-driven mindset

Vaccination proof readiness

Education

Associate degree in electronics technology

Military electronics training

Alarm license certification

Computer/networking certifications (e.g., CompTIA A+/Network+/Security+, CCNA)

Tools

Communications service monitors

Wattmeters

TDRs

FDRs

Multimeters

Job description

About BearCom

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• 40+ Years Industry-Leading Experience
• Partnerships with Motorola, JVC Kenwood, Avigilon, and more
• 75+ Branches Across North America

BearCom employs a wide range of installation and technical team members and provides extensive on-the-job training. If interested in BearCom, please apply.

Job Description

As a Field Service Technician II, you will be responsible for the installation and support of wireless communications systems. Our technicians are the heart of every service location and provide the best service and solutions for our customers. The ideal candidate will provide exceptional customer service and possess the technical ability to create imaginative solutions that meet and exceed the most challenging customer needs.

• Create mid‑level programming codeplugs (12+ channels, trunking, multiple zones)
• Install and service wireless communications equipment (UHF/VHF, 800/900 MHz systems, dispatch consoles, BDA/DAS systems, microwave systems, wireless broadband devices, CCTV equipment)
• Recommend appropriate equipment and hardware that meets customer requirements
• Some regional and/or overnight travel and on‑call hours may be required

Preferred Qualifications

• Proficient electronics background
• Experience diagnosing, repairing, programming, and installing RF equipment
• Understanding of two‑way radio theory and RF propagation characteristics at various frequency bands
• Competence operating test equipment (communications service monitors, wattmeters, TDRs, FDRs, multimeters)
• IP networking experience a plus
• Proficient in MS Office Suite (Outlook, Word, Excel)
• Valid driver’s license
• Ability to pass drug screening, motor vehicle record, and background checks

Qualifications

• 3+ years of service technician experience in diagnosing, repairing, programming, installing, and commissioning video and access control systems
• Good base knowledge of networks and electronic systems
• Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interprets manuals, schematics, and wiring diagrams
• Proficiency operating various test equipment, including utility software applications, network testers, and multimeters
• Proficiency with MS Office Suite (Word, Excel)
• Hold currently or in the past an alarm license certification
• Hold one or more computer or computer networking certifications (e.g., CompTIA A+, Network+, Security+, ETA-I CST, NCT, ICT, NST, WNT, Cisco CCNA or prerequisite Cisco certification)
• Preferred knowledge: associate degree in electronics technology or equivalent, or military training in electronics
• Preferred experience with Avigilon or similar video and access control security systems
• Security clearance preferred
• Team‑driven individual in a dynamic work environment, self‑driven to perform even without outside direction
• Ability to show proof of vaccination against Covid-19, unless a medical or religious exemption applies
• Valid driver’s license
• Drug screenings and background checks are part of the hiring process, which may also include a motor vehicle record check

Benefits

• Highly competitive compensation
• Medical, dental, and vision insurance, including family, and EFAP
• Virtual healthcare
• Long-term disability insurance
• Employee and dependent life insurance
• Paid vacation & time off
• Company matched RRSP plan
• Use of company vehicle
• Employee referral bonus
• Tuition reimbursement
• On-site parkingCompany recognition program

Keywords

• Motorola, Kenwood, ICOM, Avigilon, Two-Way Radio, GPS, VOIP, Wi-Fi, BDA/DAS, RF, UHF, VHF, MOTOTRBO, LMR, OSHA 10, FCC GROL, L3Harris, CET, Network+, Security+, P2P, P2MP, PtMP, P25, Astro25, Avigilon Alta Unity, Evolv, Watchguard, Concealed Weapons Detection, AVA, OpenPath, IP Video, Surveillance, Access Control, IP Camera, Physical Security, LAN, WAN, OSHA, Low Voltage, Card Reader, UPS, POE, RF, Cloud, VMS, Video Management System, Genetec, Milestone, Lennel, Software House, Axis, Hanwha, PMP, BICSI, PSP

Equal-Opportunity Employer

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.