Field Service Technician - Level I

ZEISS Group; Quebec; Remote; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Vision & Dental

RPP

Employee Assistance Program

Paid time off

Job summary

ZEISS is seeking an entry‑level Field Service Technician, Level I, to install, calibrate, and repair Coordinate Measuring Machines and related metrology equipment across Canada. You will train under senior staff and support service activities at customer sites while building hands-on expertise in mechanical, electrical, and software systems.

Fluency in English and French is required, with a technical diploma in electronics or mechatronics.

Qualifications

• Fluency in both English and French (written and spoken) is required.
• College diploma or university degree in electronics, electromechanical engineering technology, industrial mechanics, mechatronics, or a related technical discipline.
• Experience with industrial electronics, mechanical equipment, or computer-controlled systems is preferred.
• Experience with CMMs, precision measurement systems, or metrology equipment is an asset.

Responsibilities

• Install, maintain, calibrate, and repair Coordinate Measuring Machines and related metrology equipment.
• Support senior technicians and complete service activities at customer locations across Canada.
• Document service activities, records, and required follow-up actions.
• Communicate findings and progress to customers and internal teams.

Skills

Bilingual English/French

Customer service

Mechanical/electrical aptitude

Reading technical diagrams

Diagnostics & troubleshooting

Independent work

Education

Electronics / electromechanical engineering technology / mechatronics

Tools

Windows OS

CMMs / metrology equipment

Job description

About Us:How many companies can say they’ve been in business for over 180 years?Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!Location: This is a remote position and candidates are preferred to be located in the Quebec City area.What’s the role?The Field Service Technician, Level I is an entry-level technical position responsible for developing the knowledge and skills required to install, maintain, troubleshoot, calibrate, and repair Coordinate Measuring Machines and related metrology equipment.Working under the guidance of senior technicians, the Field Service Technician completes formal and on-the-job training while supporting service activities at customer locations across Canada. The position contributes to equipment reliability, customer satisfaction, and the timely and accurate completion of service documentation.Sound Interesting?Here’s what you’ll do:Technical Training and DevelopmentComplete required classroom, online, and on-the-job technical training.Develop proficiency in the installation, preventive maintenance, calibration, troubleshooting, and repair of Coordinate Measuring Machines (CMMs) and related metrology equipment.Build knowledge of mechanical, electrical, electronic, software, and computer-controlled systems.Develop the ability to read and interpret technical drawings, wiring diagrams, equipment manuals, and service documentation.Demonstrate continued progress toward the technical competencies and certifications required for the position.Field Service SupportAssist senior technicians with equipment installations, customer service calls, preventive maintenance, calibrations, troubleshooting, and repairs.Perform assigned service activities under appropriate supervision and within the authorized scope of training.Following completion of required training, independently complete assigned service activities in accordance with company procedures.Diagnose basic mechanical, electrical, electronic, software, and system-related issues.Escalate complex technical issues to senior technicians or the appropriate technical support resource.Inspect equipment, identify service requirements, and recommend appropriate follow-up actions.Use company-approved tools, diagnostic equipment, and service procedures safely and effectively.Customer ServiceProvide professional, responsive, and solutions-focused support to customers.Communicate service findings, equipment status, completed work, and required follow-up actions clearly and accurately.Manage customer expectations by providing timely updates regarding service progress and next steps.Represent the company professionally at customer locations and during all customer interactions.Develop effective working relationships with customers and internal stakeholders.Support the timely resolution of customer concerns by coordinating with the appropriate internal teams.Documentation and AdministrationComplete service reports, work orders, calibration records, expense reports, and other required records accurately and on time.Document equipment conditions, work performed, parts used, outstanding concerns, and recommended follow-up actions.Maintain accurate records in applicable company systems.Submit expenses and supporting documentation in accordance with company policies and established timelines.Protect confidential customer and company information.Tools, Parts, and InventoryMaintain assigned tools, diagnostic equipment, spare parts, and consumables in good working condition.Manage assigned spare-parts and consumables inventory in accordance with company procedures and budget guidelines.Maintain accurate inventory records and report missing, damaged, or required replacement items.Ensure tools, parts, and equipment are properly stored and secured.Coordinate with service, deployment, receiving, and warehouse teams as required to support customer and operational needs.Safety and ComplianceFollow company health and safety requirements, quality standards, security protocols, and service procedures.Comply with customer-site safety requirements and use required personal protective equipment.Maintain a clean, organized, and safe work area.Identify and report safety hazards, damaged equipment, and unsafe working conditions.Operate company vehicles and material-handling equipment safely and in accordance with applicable policies.Perform other related duties as assigned.Do you qualify?Fluency in both English and French, written and spoken, is required.College diploma or university degree in electronics, electromechanical engineering technology, industrial mechanics, mechatronics, or a related technical discipline.An equivalent combination of relevant technical training and practical work experience may be considered.Previous experience installing, maintaining, repairing, or troubleshooting industrial electronics, mechanical equipment, machinery, or computer-controlled systems is preferred.Experience with CMMs, precision measurement systems, or industrial metrology equipment is considered an asset.Working knowledge of Microsoft Windows operating systems is required.Previous customer-service or field-service experience is considered an asset.Strong mechanical, electrical, electronic, and computer aptitude.Ability to learn technical concepts, equipment, software, and service procedures.Basic diagnostic, analytical, and troubleshooting skills.Ability to read and interpret technical manuals, diagrams, drawings, and instructions.Strong verbal and written communication skills.Ability to explain technical information clearly and professionally.Strong customer-service and relationship-building skills.Strong organizational, planning, and time-management skills.Ability to complete accurate service and expense documentation.Ability to manage multiple assignments and changing priorities.Ability to work effectively under pressure in a fast-paced service environment.Ability to work independently after completing the required training.Ability to collaborate effectively with senior technicians and other internal teams.Professional, dependable, and solutions-focused approach.Commitment to workplace safety, service quality, and continuous learning.Microsoft operating system knowledge is required.We have amazing benefits to support you as an employee at ZEISS!MedicalVisionDentalRPPEmployee Assistance ProgramPaid time off including vacation, personal, and sick daysThe list goes on!The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.Your ZEISS Recruiting Team:Kyle LotaAs part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.AccommodationZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.