Field Service Technician - Laval

East Penn Canada; Laval; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay with commission plans

Fully equipped service vehicle and gas

Safety shoe allowance and uniforms

Health and dental benefits with HSA

Annual merit increases and profit‑分享

Job summary

East Penn Canada is seeking an Industrial Field Service Technician to service and repair battery systems at customer sites across the Laval region. The role emphasizes preventative maintenance, safety, and customer satisfaction.

Expect competitive pay with commissions, a fully equipped service vehicle, and ongoing training. Ideal candidates have 3+ years in a technical service role, strong English communication, and a knack for identifying upsell opportunities.

Qualifications

• 3+ years in a technical service role, preferably in the field.
• Strong English communication skills (reading, writing, speaking).
• Strong mechanical or electrical aptitude with troubleshooting ability.
• Experience identifying sales opportunities (upselling/cross-selling).
• Safety-conscious, able to follow site rules and procedures.

Responsibilities

• Travel daily to customer locations to inspect batteries and chargers and prepare service reports.
• Test, inspect and determine maintenance needs for material handling batteries.
• Perform preventative maintenance including washing, neutralization and watering as required.
• Complete minor repairs on cables, connectors, and watering systems.
• Document results and communicate findings to customer contacts.
• Support in-shop activities like pre-delivery inspections and installations.
• Maintain service vehicle and monitor stock levels for parts and tools.
• Identify upsell opportunities based on service findings.

Skills

Mechanical aptitude

Electrical aptitude

English communication

Troubleshooting

Customer service

Upselling/cross-selling

Relationship building

Forklift experience

Tools

Forklift experience

Job description

When you join East Penn Canada, you become part of a battery solutions company serving essential industries across Canada. Our field service technicians maintain and repair motive power batteries, chargers, and accessories that support our customers’ material handling operations. We provide the tools, training, benefits, and long-term stability needed to succeed in this role.

“What Powers You” matters. Here’s how we support our service technicians:

• Competitive pay with commission plans, and overtime opportunities during peak periods
• A fully outfitted service vehicle, including all required tools and a gas card, so you can focus on the job without worrying about expenses
• Allowances for safety shoes, prescription safety glasses, and uniforms
• 100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days
• Stable, long-term employment with a national industry leader, including results-based rewards with annual merit increases, profit sharing, and a deferred profit‑sharing program to help you plan for the future
• Industry leading in-house technical training, tuition reimbursement for courses outside of work, and career growth opportunities, with many roles across our four divisions filled through internal promotions
• Employee discounts on batteries, plus access to exclusive deals on popular brands

The Industrial Field Service Technician is responsible for performing preventative maintenance and repair of industrial material handling equipment batteries and charger systems at East Penn Canada customer locations. This role directly contributes to customer satisfaction by ensuring timely, accurate, and professional maintenance and repair services, while maintaining compliance with all East Penn and client site safety and environmental regulations, policies, and procedures.

Key Responsibilities

• Perform daily in-territory travel to customer locations to carry out battery and charger inspections, execute maintenance tasks, and prepare detailed service reports for a wide range of East Penn Canada’s industrial clients
• Conduct a variety of tests and inspections on material handling equipment batteries to determine overall battery health and maintenance requirements
• Perform various preventative maintenance tasks on batteries, including washing, acid neutralization, and watering, as required
• Complete minor repairs on battery cables, connectors, watering systems, and accessories, as required
• Recommend follow-up repairs and part replacements as appropriate, and communicate all inspection results to the customer’s main point of contact
• Participate in occasional in-shop activities, such as conducting pre-delivery product inspections and installing battery monitoring devices, status indicator lights, and other similar accessories
• Install, test, repair, and maintain battery watering systems
• Change de-ionizer filters and prepare scrap batteries for transportation
• Maintain daily logs of service activities, client visits, time tracking, and inspection results
• Identify opportunities for upselling/cross-selling based on service findings and communicate these to customer points of contact
• Maintain service vehicle based on company standards, and regularly monitor stock levels for parts, tools, and equipment
• Develop strong business relationships with customer base and act as a trusted technical advisor
• Participate in the development of service programs within the assigned territory

Experience & Qualifications

All East Penn Canada Field Service Technicians receive full battery and charger training, but a strong foundation and background in the following will set you up for success:

• Strong mechanical or electrical aptitude (preference given to those with electrical or mechanical technician experience or education)
• 3+ years’ experience in a technical service-related role, preferably in the field
• Extremely strong communication skills in English (reading, writing, speaking) with the confidence and ability to provide clear product information to customers
• Excellent technical problem solving and mechanical/electrical troubleshooting skills
• Exceptional customer service focus, strong desire to create positive customer experiences, and ability to build lasting professional partnerships with customer contacts
• Experience identifying sales opportunities (upselling/cross-selling) and comfort speaking to how upgraded systems would support business output for the customer would be beneficial
• Forklift experience and exposure to transportation of dangerous goods are strong assets

Additional Considerations

• As this role requires regular use of a company service vehicle, the incumbent must hold a Class 5 driver’s license with a clean driver’s abstract
• Pre-employment background checks are a condition of employment for all East Penn Canada employees and may include, but are not limited to, criminal record checks, professional reference checks, and driver’s abstracts

Join a team within the battery industry that values your contributions and invests in your long-term success.

Accessibility And Inclusion

East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.