Field Service Technician - Laval

East Penn Canada: Backup Power Division; Laval (administrative region); On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay with commission and OT

Fully outfitted service vehicle with工具

Safety shoe allowance

Health and dental benefits

Job stability and merit increases

In-house technical training and career

Job summary

East Penn Canada is seeking an Industrial Field Service Technician to perform preventative maintenance and repair on batteries and charger systems at customer sites across Canada. You will ensure timely, accurate service while complying with safety and environmental regulations.

You will travel within the territory to inspect equipment, perform tests, and generate detailed reports for a range of industrial clients.

Qualifications

• Strong mechanical or electrical aptitude (preference given to those with electrical or mechanical technician experience or education).
• 3+ years’ experience in a technical service-related role, preferably in the field.
• Extremely strong communication skills in English (reading, writing, speaking) with the confidence and ability to provide clear product information to customers.
• Excellent technical problem solving and mechanical/electrical troubleshooting skills.
• Exceptional customer service focus, strong desire to create positive customer experiences, and ability to build lasting professional partnerships with customer contacts.
• Experience identifying sales opportunities (upselling/cross-selling) and comfort speaking to how upgraded systems would support business output for the customer would be beneficial.
• Forklift experience and exposure to transportation of dangerous goods are strong assets

Responsibilities

• Perform daily in-territory travel to customer locations to carry out battery and charger inspections, execute maintenance tasks, and prepare detailed service reports for a wide range of East Penn Canada’s industrial clients.
• Conduct a variety of tests and inspections on material handling equipment batteries to determine overall battery health and maintenance requirements.
• Perform various preventative maintenance tasks on batteries, including washing, acid neutralization, and watering, as required; complete minor repairs on battery cables, connectors, watering systems, and accessories.
• Recommend follow-up repairs and part replacements as appropriate, and communicate all inspection results to the customer’s main point of contact.
• Participate in occasional in-shop activities, such as conducting pre-delivery product inspections and installing battery monitoring devices, status indicator lights, and other similar accessories.
• Install, test, repair, and maintain battery watering systems.
• Change de-ionizer filters and prepare scrap batteries for transportation.
• Maintain daily logs of service activities, client visits, time tracking, and inspection results.
• Identify opportunities for upselling/cross-selling based on service findings and communicate these to customer points of contact.
• Maintain service vehicle based on company standards, and regularly monitor stock levels for parts, tools, and equipment.
• Develop strong business relationships with customer base and act as a trusted technical advisor.
• Participate in the development of service programs within the assigned territory

Skills

Mechanical aptitude

Electrical aptitude

Technical service experience

Customer service

Communication skills in English

Upselling

Forklift experience

Dangerous goods awareness

Job description

When you join East Penn Canada, you become part of a battery solutions company serving essential industries across Canada. Our field service technicians maintain and repair motive power batteries, chargers, and accessories that support our customers’ material handling operations. We provide the tools, training, benefits, and long-term stability needed to succeed in this role.

What Powers You matters. Here’s how we support our service technicians:

• Competitive pay with commission plans, and overtime opportunities during peak periods
• A fully outfitted service vehicle, including all required tools and a gas card, so you can focus on the job without worrying about expenses
• Allowances for safety shoes, prescription safety glasses, and uniforms
• 100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days
• Stable, long-term employment with a national industry leader, including results-based rewards with annual merit increases, profit sharing, and a deferred profit-sharing program to help you plan for the future
• Industry leading in-house technical training, tuition reimbursement for courses outside of work, and career growth opportunities, with many roles across our four divisions filled through internal promotions
• Employee discounts on batteries, plus access to exclusive deals on popular brands

The Industrial Field Service Technician is responsible for performing preventative maintenance and repair of industrial material handling equipment batteries and charger systems at East Penn Canada customer locations. This role directly contributes to customer satisfaction by ensuring timely, accurate, and professional maintenance and repair services, while maintaining compliance with all East Penn and client site safety and environmental regulations, policies, and procedures.

Key Responsibilities

• Perform daily in-territory travel to customer locations to carry out battery and charger inspections, execute maintenance tasks, and prepare detailed service reports for a wide range of East Penn Canada’s industrial clients
• Conduct a variety of tests and inspections on material handling equipment batteries to determine overall battery health and maintenance requirements
• Perform various preventative maintenance tasks on batteries, including washing, acid neutralization, and watering, as requiredComplete minor repairs on battery cables, connectors, watering systems, and accessories, as required
• Recommend follow‑up repairs and part replacements as appropriate, and communicate all inspection results to the customer’s main point of contact
• Participate in occasional in‑shop activities, such as conducting pre‑delivery product inspections and installing battery monitoring devices, status indicator lights, and other similar accessories
• Install, test, repair, and maintain battery watering systems
• Change de‑ionizer filters and prepare scrap batteries for transportation
• Maintain daily logs of service activities, client visits, time tracking, and inspection results
• Identify opportunities for upselling/cross‑selling based on service findings and communicate these to customer points of contact
• Maintain service vehicle based on company standards, and regularly monitor stock levels for parts, tools, and equipment
• Develop strong business relationships with customer base and act as a trusted technical advisor
• Participate in the development of service programs within the assigned territory

Experience & Qualifications

All East Penn Canada Field Service Technicians receive full battery and charger training, but a strong foundation and background in the following will set you up for success:

• Strong mechanical or electrical aptitude (preference given to those with electrical or mechanical technician experience or education)
• 3+ years’ experience in a technical service‑related role, preferably in the field
• Extremely strong communication skills in English (reading, writing, speaking) with the confidence and ability to provide clear product information to customers
• Excellent technical problem solving and mechanical/electrical troubleshooting skills
• Exceptional customer service focus, strong desire to create positive customer experiences, and ability to build lasting professional partnerships with customer contacts
• Experience identifying sales opportunities (upselling/cross‑selling) and comfort speaking to how upgraded systems would support business output for the customer would be beneficial
• Forklift experience and exposure to transportation of dangerous goods are strong assets

Additional Considerations

• As this role requires regular use of a company service vehicle, the incumbent must hold a Class 5 driver’s license with a clean driver’s abstract
• Pre‑employment background checks are a condition of employment for all East Penn Canada employees and may include, but are not limited to, criminal record checks, professional reference checks, and driver’s abstracts

Join a team within the battery industry that values your contributions and invests in your long-term success.

Application Process

Applicants must be legally eligible to work in Canada to be considered. We thank all applicants for their interest, however, only those selected for an interview will be contacted by phone, email, and for some roles, by text message. All offers of employment are contingent upon the successful completion of thorough background checks, which may include criminal, credit, professional references, driver’s abstracts, and/or education/credentials verification.

Accessibility And Inclusion

East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.