Field Service Technician - Laval

East Penn Canada; Laval (administrative region); On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Gas card

Tools provided

Safety shoes allowance

Uniforms

Health and dental benefits

Health Spending Account

Paid sick days

Tuition reimbursement

Career growth opportunities

Internal promotions

Profit sharing

Deferred profit-sharing program

Job summary

East Penn Canada is seeking an Industrial Field Service Technician to maintain and repair motive power batteries and charger systems at customer sites across Canada. This role requires in-territory travel, timely service, and strong safety compliance.

The company provides a fully equipped vehicle, tools, and training to support your success. You’ll perform inspections, preventive maintenance, and minor repairs while building lasting relationships with customers.

Qualifications

• Strong mechanical or electrical aptitude.
• 3+ years in a technical service-related role, preferably in the field.
• Excellent English communication (reading, writing, speaking).
• Strong technical problem solving and troubleshooting skills.
• Exceptional customer service focus with ability to build relationships.
• Experience identifying sales opportunities (upselling/cross-selling).
• Forklift experience is a strong asset.

Responsibilities

• Travel daily to customer locations to inspect batteries and chargers, and prepare service reports.
• Test and inspect batteries to determine health and maintenance needs.
• Perform preventive maintenance on batteries including washing, neutralization, and watering.
• Complete minor repairs on battery cables, connectors, and watering systems.
• Recommend follow-up repairs and communicate results to customers.
• Participate in in-shop activities such as pre-delivery inspections and installing monitoring devices.
• Install, test, repair, and maintain battery watering systems.
• Change de-ionizer filters and prepare scrap batteries for transport.
• Maintain logs of service activities, visits, time tracking, and inspection results.
• Identify upsell opportunities and communicate them to customer contacts.

Skills

Mechanical aptitude

Electrical aptitude

Communication skills (English)

Problem solving

Customer service

Upselling/cross-selling

Job description

When you join East Penn Canada, you become part of a battery solutions company serving essential industries across Canada. Our field service technicians maintain and repair motive power batteries, chargers, and accessories that support our customers’ material handling operations. We provide the tools, training, benefits, and long-term stability needed to succeed in this role.

“What Powers You” matters. Here’s how we support our service technicians:

Competitive pay with commission plans, and overtime opportunities during peak periods

A fully outfitted service vehicle, including all required tools and a gas card, so you can focus on the job without worrying about expenses

Allowances for safety shoes, prescription safety glasses, and uniforms

100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days

Stable, long-term employment with a national industry leader, including results-based rewards with annual merit increases, profit sharing, and a deferred profit-sharing program to help you plan for the future

Industry leading in-house technical training, tuition reimbursement for courses outside of work, and career growth opportunities, with many roles across our four divisions filled through internal promotions

The Industrial Field Service Technician is responsible for performing preventative maintenance and repair of industrial material handling equipment batteries and charger systems at East Penn Canada customer locations. This role directly contributes to customer satisfaction by ensuring timely, accurate, and professional maintenance and repair services, while maintaining compliance with all East Penn and client site safety and environmental regulations, policies, and procedures.

Key Responsibilities

Perform daily in-territory travel to customer locations to carry out battery and charger inspections, execute maintenance tasks, and prepare detailed service reports for a wide range of East Penn Canada’s industrial clients

Conduct a variety of tests and inspections on material handling equipment batteries to determine overall battery health and maintenance requirements

Perform various preventative maintenance tasks on batteries, including washing, acid neutralization, and watering, as required

Complete minor repairs on battery cables, connectors, watering systems, and accessories, as required

Recommend follow‑up repairs and part replacements as appropriate, and communicate all inspection results to the customer’s main point of contact

Participate in occasional in‑shop activities, such as conducting pre-delivery product inspections and installing battery monitoring devices, status indicator lights, and other similar accessories

Install, test, repair, and maintain battery watering systems

Change de‑ionizer filters and prepare scrap batteries for transportation

Maintain daily logs of service activities, client visits, time tracking, and inspection results

Identify opportunities for upselling/cross‑selling based on service findings and communicate these to customer points of contact

Maintain service vehicle based on company standards, and regularly monitor stock levels for parts, tools, and equipment

Develop strong business relationships with customer base and act as a trusted technical advisor

Participate in the development of service programs within the assigned territory

Experience & Qualifications

All East Penn Canada Field Service Technicians receive full battery and charger training, but a strong foundation and background in the following will set you up for success:

Strong mechanical or electrical aptitude (preference given to those with electrical or mechanical technician experience or education)

3+ years’ experience in a technical service-related role, preferably in the field

Extremely strong communication skills in English (reading, writing, speaking) with the confidence and ability to provide clear product information to customers

Excellent technical problem solving and mechanical/electrical troubleshooting skills

Exceptional customer service focus, strong desire to create positive customer experiences, and ability to build lasting professional partnerships with customer contacts

Experience identifying sales opportunities (upselling/cross‑selling) and comfort speaking to how upgraded systems would support business output for the customer would be beneficial

Forklift experience and exposure to transportation of dangerous goods are strong assets

Additional Considerations

As this role requires regular use of a company service vehicle, the incumbent must hold a Class 5 driver’s license with a clean driver’s abstract

Pre‑employment background checks are a condition of employment for all East Penn Canada employees and may include, but are not limited to, criminal record checks, professional reference checks, and driver’s abstracts

Join a team within the battery industry that values your contributions and invests in your long‑term success.

Accessibility and Inclusion

East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.