Field Service Technician II

Kawasaki Robotics Inc.; Cambridge; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Kawasaki Robotics Inc. is seeking a Field Service Technician II to perform advanced diagnostics, repairs and programming on Kawasaki robots at customer sites in Cambridge, Ontario.

The role requires hands-on technical skills, strong troubleshooting ability and the capacity to lead teams on site. The incumbent will participate in rotating 24/7 support and will travel domestically and internationally up to two-week increments.

Qualifications

• Associates degree or 3+ years robotics/automation repair experience.
• Mechanical and electrical aptitude.
• Experience troubleshooting electrical, controls and safety circuits.
• Proficient in Microsoft Office.
• Commitment to EH&S policies and procedures.
• Strong organizational and time management skills.

Responsibilities

• Install and commission equipment safely, within time and budget constraints.
• Troubleshoot hardware and processes on Kawasaki robots.
• Lead technicians at customer sites and train engineers, trades and operators.
• Provide detailed work orders and quotes; support 24/7 phone assistance.
• Perform preventive maintenance on customer robots; ensure timely completion of work.

Skills

Robotics repair

Electrical aptitude

Troubleshooting

MS Office

Time management

HSE compliance

Education

Associates degree or equivalent

Job description

NO VISA SUPPORT AVAILABLE. MUST BE ELIGIBLE TO WORK IN CANADA FOR ANY EMPLOYER

Field Service Technician II - this position is based in Cambridge, Ontario CANADA

Job Summary:

Field Service Technician II performs all duties of FST I and provides advanced technical and diagnostic programming, technical support, troubleshooting, repair, refurbishment, and emergency service for Kawasaki robots.

Core Role Responsibilities

• Ensure equipment is installed and commissioned safely, reliably, and within the time & budget constraints.
• Working knowledge of PLC communication and other ancillary equipment.
• Knowledge of robotics work cell and control systems.
• Troubleshoot hardware and process issues & repair mechanical and electronic Kawasaki robots.
• Ability to lead team of technicians at customer facilities and conduct informal training of engineers, skilled trades & operators in electrical & mechanical applications, operations, maintenance, troubleshooting and repair.
• Effectively communicate with design engineering, application engineering, training, administration and customers.
• Generate detailed & accurate work order closing documentation and provide necessary details to generate quotes.
• Participate in 24/7 phone support rotation, providing troubleshooting support for customers.
• Complete and provide accurate, detailed expenses for invoicing.
• Ensure work is completed within designated timeframe & budget requirements per work order or quote.
• Perform preventive maintenance on customer robots.
• All other duties as assigned.

Qualifications

a. Required

• Associates degree or equivalent of 3+ years of technical repair experience related to robotics or automation
• Proven mechanical & electrical aptitude
• Experience in troubleshooting electrical, controls and safety circuitry
• Proficient in Microsoft Office Suite
• Committed to environmental health and safety policies and procedures
• Excellent organizational & time management skills

b. Preferred

• Experience with robot programming, automation integration, paint or sealer robotics and Vision

Physical Requirements

• Must be able to lift 55 pounds unassisted
• Able to stand, kneel, and perform repetitive motions for extended periods
• Ability to travel domestically & internationally for up to two-week increments
• Attendance is a requirement of this position