Field Service Technician II

Kawasaki; Cambridge; On-site; CAD 55,000 - 75,000; Full time

Job summary

Kawasaki in Cambridge, Ontario, is seeking a Field Service Technician II to perform advanced diagnostics, repair and programming on Kawasaki robots. The role involves installing, commissioning, and maintaining robotic systems, with emphasis on safety, efficiency, and customer satisfaction.

Candidates should have an associate degree or 3+ years of robotics/automation repair experience, strong mechanical and electrical aptitude, and the ability to travel domestically and internationally for up to

Qualifications

• Associates degree or 3+ years of technical repair experience related to robotics or automation.
• Proven mechanical & electrical aptitude.
• Experience in troubleshooting electrical, controls and safety circuitry.
• Proficient in Microsoft Office Suite.
• Committed to environmental health and safety policies and procedures.
• Excellent organizational & time management skills.

Responsibilities

• Install and commission equipment safely, reliably, and within time & budget constraints.
• Lead a team of technicians at customer facilities and provide informal training.
• Communicate effectively with design engineering, application engineering, and customers.
• Generate detailed work orders and provide details for quotes.
• Participate in 24/7 phone support rotation for troubleshooting.
• Complete accurate expense reporting for invoicing.
• Perform preventive maintenance on customer robots.

Skills

Robotics repair

Electrical aptitude

Troubleshooting

Microsoft Office

Time management

Communication

Education

Associates degree or 3+ years experience

Tools

PLC programming

Job description

NO VISA SUPPORT AVAILABLE. MUST BE ELIGIBLE TO WORK IN CANADA FOR ANY EMPLOYER

Field Service Technician II - this position is based in Cambridge, Ontario CANADA

Job Summary:

Field Service Technician II performs all duties of FST I and provides advanced technical and diagnostic programming, technical support, troubleshooting, repair, refurbishment, and emergency service for Kawasaki robots.

Core Role Responsibilities

• Ensure equipment is installed and commissioned safely, reliably, and within the time & budget constraints.
• Working knowledge of PLC communication and other ancillary equipment.
• Knowledge of robotics work cell and control systems.
• Troubleshoot hardware and process issues & repair mechanical and electronic Kawasaki robots.
• Ability to lead team of technicians at customer facilities and conduct informal training of engineers, skilled trades & operators in electrical & mechanical applications, operations, maintenance, troubleshooting and repair.
• Effectively communicate with design engineering, application engineering, training, administration and customers.
• Generate detailed & accurate work order closing documentation and provide necessary details to generate quotes.
• Participate in 24/7 phone support rotation, providing troubleshooting support for customers.
• Complete and provide accurate, detailed expenses for invoicing.
• Ensure work is completed within designated timeframe & budget requirements per work order or quote.
• Perform preventive maintenance on customer robots.
• All other duties as assigned.

Qualifications

a. Required

• Associates degree or equivalent of 3+ years of technical repair experience related to robotics or automation
• Proven mechanical & electrical aptitude
• Experience in troubleshooting electrical, controls and safety circuitry
• Proficient in Microsoft Office Suite
• Committed to environmental health and safety policies and procedures
• Excellent organizational & time management skills

b. Preferred

• Experience with robot programming, automation integration, paint or sealer robotics and Vision

Physical Requirements

• Must be able to lift 55 pounds unassisted
• Able to stand, kneel, and perform repetitive motions for extended periods
• Ability to travel domestically & internationally for up to two-week increments
• Attendance is a requirement of this position