Field Service Technician I

JetPay now NCR Payment Solutions; Quebec; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join an innovative team as a Field Service Technician, where you will play a crucial role in delivering exceptional service to major retail clients. This position offers a dynamic work environment, with hands-on training and opportunities for personal growth. You will be responsible for installing and maintaining cutting-edge electromechanical systems, ensuring they operate seamlessly. With a strong focus on customer satisfaction, you will utilize your technical skills to resolve issues and enhance client relationships. If you are tech-savvy, enjoy problem-solving, and want to make a difference in the retail technology landscape, this opportunity is for you!

Benefits

Paid Vacation

401K Savings Plan

Company-provided Vehicle

Medical Insurance

Paid Holidays

Qualifications

• Ability to perform essential job functions with or without accommodations.
• Willingness to work rotating and weekend shifts, including holidays.

Responsibilities

• Perform customer installation, maintenance, and service calls efficiently.
• Conduct maintenance, repairs, and system overhauls on electromechanical equipment.

Skills

Mechanical Aptitude

Basic PC Skills

Electronic Skills

Customer Service

Problem Solving

Education

High School Diploma

Certifications (A+, CompTIA N+)

Tools

Self-checkout Systems

Imaging Software

Job description

TITLE: Field Service Technician I

GRADE: 6

Position Summary

Position Summary & Key Areas of Responsibility:

Are you a Field Technician, Field Engineer, Service Technician, or interested in starting a career in this field? Are you tech-savvy with good mechanical aptitude and transferable skills? Do you want to provide best-in-class service and work with some of the largest retail customers in the industry?

NCR Voyix is seeking Field Service Technicians!

Pay and Benefits

• Pay Range: Depends on location and experience.
• Overtime available at time and a half.

Benefits

• 7 paid holidays plus additional paid floating holidays.
• Paid vacation – up to 80 hours in the first year.
• 401K savings and retirement plan.
• Company-provided vehicle for business use.
• Medical insurance available immediately.

About NCR Voyix

Our Field Services Team creates value by delivering solutions that foster long-term relationships. As a first response to our customers, you will communicate openly and helpfully, focusing on finding the right solutions. You will organize and triage customer issues, sometimes resolving problems proactively. Formal training provided ensures you can meet customer needs effectively.

We offer virtual and hands-on classroom training to enable fast learning and personal growth. NCR Voyix is committed to developing our employees through a diverse, inclusive learning community supported by mentors and coaches across territories.

We value diversity and aim to create a community where employees feel valued, included, and empowered. This role is vital in keeping commerce running globally and represents the NCR Voyix brand.

Utilize Your Skills To

• Perform customer installation, maintenance, and service calls efficiently.
• Service electromechanical equipment like self-checkout systems within your territory.
• Conduct maintenance, repairs, preventive maintenance, and system overhauls.

Basic Qualifications

• Reside within the specific geographic area.
• Authorized to work in CA.
• Valid driver’s license and driving record meeting NCR requirements.
• Basic PC skills, electronic skills, and familiarity with hardware and operating systems.
• Ability to perform essential job functions with or without accommodations.
• Ability to travel extensively, including long drives.
• Willingness to work rotating and weekend shifts, including holidays.
• Capable of lifting tools, parts, and equipment up to 75 lbs. alone, and 150 lbs. with assistance.
• Physical ability to bend, squat, walk, stand, sit, reach, and manipulate objects of various sizes.

Preferred Qualifications

• Experience with large servers, mainframes, and imaging software.
• Certifications such as A+, CompTIA N+.
• One or more years of related experience.

Interested in this opportunity? Apply now to learn more!

EEO Statement: NCR Voyix is committed to diversity and equal employment opportunity. All qualified applicants will be considered regardless of sex, age, race, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or other protected characteristics. We promote a fair, inclusive environment where everyone can thrive and reach their full potential.