Field Service Technician - GTA

Panasonic Avionics Corporation; Mississauga; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

An innovative company is seeking a dedicated Field Service Technician to provide exceptional onsite service and preventative maintenance for advanced point of sale and security systems. This role involves traveling within a defined area to resolve technical issues and deliver training to customers, ensuring their satisfaction and the effective use of technology. Embrace the opportunity to work in a hybrid model, balancing remote work with on-site responsibilities. Join a team that values diversity, equity, and inclusion while promoting personal growth and success for all employees.

Benefits

Comprehensive Medical, Dental and Vision Coverage

Retirement Pension Plan

Education Assistance Program

Employee Purchase Program

Paid Time Off for Volunteer Days

Onsite Events

Qualifications

• 1-2 years experience in technical services with a focus on customer satisfaction.
• Ability to communicate technical information to diverse audiences.

Responsibilities

• Provide onsite service and preventative maintenance for point of sale products.
• Train new customers on equipment operation and maintenance.

Skills

Technical problem solving

Customer communication

Technical training

Documentation skills

Education

College degree in technical services

A+ certification

Network + certification

Tools

Microsoft Office

Salesforce

Job description

Overview

Panasonic Canada Inc. is currently looking to hire for the position of Field Service Technician - GTA.

Provides onsite service and preventative maintenance to point of sale products, security and wireless systems for assigned territories. Keeps up to date on product knowledge, specifications, and operation. Provides constructive feedback to management regarding product performance and service issues. Completes required sections of work orders, check lists, and other documentation as required. Maintains a safe work environment through proper utilization of tools and equipment.

This is a full-time position.

This position is remote with requirement to travel within Scarborough East and West Ajax region. The role is heavily focused on driving around to our customers (approx.100 KM radius). Any office-based work will be performed from our Niagara on the Lake office.

Responsibilities

• Visits customer sites to resolve technical issues as required. Assists in the resolution of issues, and participates in team resolution of non-routine or significant issues. Tests equipment and software changes remotely or at customer sites.
• Reports equipment quality, or programming issues to management teams. Prepares required sections of work orders, check lists, documentation, records progress, status, and resolution solutions.
• Trains new customers on basic operation and maintenance of equipment. Ensures the design, and delivery of technical training meets the needs of customers.
• Continuously improves training materials and delivery. Provides feedback on equipment operation to management team.
• Keeps up to date on changing product technology through the review of technical and service manuals, making internet inquiries, and participates in required training.
• Ensures equipment required for service or preventative maintenance are in good repair and are stored safely.
• Requests new equipment when lost or worn. Requests defective or worn equipment to be scrapped and prepares required documentation. Maintains equipment logs as necessary.

Qualifications

• College degree in technical services 1-to-2-year previous experience. A+ certification, and Network +
• Microsoft Office, Excel Word, Outlook.
• Routine problem solving of technical issues including the communication of product operations, functions with some significant elements. Significant elements might include customer satisfaction and equitable solutions, and ensuring training needs are met. Some troubleshooting and testing require to determine root causes of technical issues.
• Communicate technical information to technical and non-technical audiences. Establishes rapport with team members to effectively solve problems and solicit opinions.
• Courteously exchanges information in a customer complaint environment. Establishes rapport to elicit productive answers to investigative questions that result in timely and accurate solutions.
• Occasional communication of factual bad news.

NICE-TO-HAVES:

• Salesforce would be an asset.

BENEFITS & PERKS – WHAT’S IN IT FOR YOU:

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

• Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
• Panasonic Retirement Pension Plan (RPP/DCPP)
• Group Retirement Savings Plan (RSP)
• Generous Parental Leave Top Up
• Education Assistance Program/ Tuition Reimbursement
• Employee Purchase Program
• Employee & Family Assistance Program (EFAP)
• Competitive Rates on Home and Auto Insurance
• Employee Volunteer Program – Paid Time Off for Volunteer Days
• Onsite Events!
• And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

WHO WE ARE:

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

HOW TO APPLY

Please include a PDF copy of your current resume.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

#LI-DNI

REQ-151124