Field Service Technician – Electro-Mechanical Troubleshooter

Kärcher; Mississauga; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Holidays

Flexible PTO

Retirement Plan (401K)

Disability Insurance

Sick Time

Job summary

Kärcher in Mississauga, Ontario, is seeking a skilled field service technician to perform precise Astea mobile work orders, capture labor and travel times, equipment lists, parts used, notes, and customer signatures, and to ensure accurate electronic documentation. Local travel is required and a valid driver’s license is essential.

The role emphasizes responsive customer service, timely completion of timesheets, repair orders, logs, and identifying revenue opportunities for parts and service.

Qualifications

• 3 to 5 years of related mechanical or technical experience.
• Strong electro-mechanical skills.
• Valid driver’s license with a clean driving record.
• High school diploma or equivalent.

Responsibilities

• Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system, capture customer name and signature.
• Responsive interaction with customers providing the highest level of service
• Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.
• Recognizing and securing additional revenue opportunities – new potential customers, recovering lost customers, PM service agreements, refurb equipment, short-term rental, spare parts, and other equipment on site
• Other duties as assigned

Skills

Electro-mechanical skills

Troubleshooting

Education

High school diploma

Job description

Kärcher in Mississauga, Ontario, is seeking a skilled field service technician to perform precise Astea mobile work orders, capture labor and travel times, equipment lists, parts used, notes, and customer signatures, and to ensure accurate electronic documentation. Local travel is required and a valid driver’s license is essential.

The role emphasizes responsive customer service, timely completion of timesheets, repair orders, logs, and identifying revenue opportunities for parts and service.