Field service technician - Chicago

Umano Medical inc; Chaudière-Appalaches; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Umano Medical inc is seeking a field service professional to install, inspect and repair equipment at customer sites. You will perform preventive maintenance, diagnose complex failures, and complete accurate service reports from a home office when not on site.

Travel within the USA is required, and you will read schematics and technical docs to ensure compliance with safety standards. Strong customer service and independent work ethic are essential.

Qualifications

• Minimum 3 years in field service, preferably medical devices or healthcare equipment.
• Strong troubleshooting in electrical, electronic and mechanical systems.
• Ability to read electrical schematics and technical documentation.
• Excellent communication and customer service skills.
• Self-motivated with the ability to work independently from a home office.
• Willingness and ability to travel within USA as required.

Responsibilities

• Install, inspect, troubleshoot, repair, and maintain equipment at customer sites.
• Perform scheduled preventive maintenance and equipment upgrades.
• Diagnose electrical, mechanical, and electronic failures
• Complete service reports and documentation accurately and on time.
• Ensure all work complies with manufacturer specs and hospital safety requirements.
• Manage service inventory, tools, and replacement parts.

Skills

Troubleshooting

Customer service

Reading schematics

Self-motivated

Travel readiness

Job description

As a key member of our Service team at Umano Medical, you will play a central role in supporting our customers and ensuring the optimal performance of our products in the field. You’ll be the go‑to expert for service calls, technical interventions, and customer support, helping deliver an outstanding experience that reflects our commitment to quality, reliability, and care.

Specifically, this is what your day might look like

• Install, inspect, troubleshoot, repair, and maintain Umano Medical equipment at customer sites.
• Perform scheduled preventive maintenance and equipment upgrades.
• Diagnose electrical, mechanical, and electronic failures
• Complete service reports and documentation accurately and on time.
• Ensure all work complies with manufacturer specifications and hospital safety requirements.
• Manage service inventory, tools, and replacement parts.

Life at Umano Medical

Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.

The profile we're looking for

• Minimum 3 years of field service experience, preferably in medical devices or healthcare equipment.
• Strong troubleshooting skills in electrical, electronic, and mechanical systems.
• Ability to read electrical schematics and technical documentation.
• Excellent communication and customer service skills.
• Self-motivated with the ability to work independently from a home office.
• Valid USA driver’s license with a clean driving record.
• Willingness and ability to travel within USA as required

Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one.