Field Service Technician

EAM-Mosca Corp.; Whitby; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Company car

Laptop

Tools supplied

Cell phone

Corporate expense account

Personal Protective Equipment

Company clothing

Inventory for maintenance

Job summary

EAM-Mosca Canada Ltd. in Whitby, ON, is hiring experienced Field Service Technicians to support our strapping systems across the Greater Toronto Area.

You will perform repairs, installations, preventative maintenance, and customer training on equipment to ensure optimal performance. The role requires PLC experience, strong mechanical/electrical skills, and the ability to work independently with limited supervision.

Qualifications

• Minimum 3 years of field or plant equipment maintenance experience.
• High school diploma; Associates degree a plus but not required.
• A valid driver's license.
• Solid Mechanical / Electrical background.
• PLC experience essential.

Responsibilities

• Perform Field Service repairs and installations of strapping equipment.
• Perform preventative maintenance on equipment as scheduled.
• Provide customer training on proper use and maintenance of equipment.
• Work with customers to resolve machine performance issues and determine services needed.
• Evaluate problems and develop action plans for mechanical and electrical repairs; ensure parts/tools are available.
• Collaborate with Mosca Engineering to report machine issues needing changes.
• Connect to and adjust PLC settings for Allen Bradley and Siemens control logic.
• Diagnostics using test meters and hand tools to fix equipment components.
• Maintain vehicle parts inventory, supplies, and tools; complete service call documentation; conduct exit meetings with customer staff.
• Occasionally commute long distances in company vehicle.

Skills

Mechanical / Electrical background

PLC programming

Reading drawings & wiring diagrams

Hydraulic & pneumatic knowledge

Communication skills

Measuring instruments use

Customer service skills

Independent work

Corrugated industry experience

Own tools

Education

High school diploma

Associates degree (plus)

Tools

Tools supplied?

Job description

Location: Greater Toronto Area. Canada.

EAM-Mosca Canada Ltd, based out of Whitby, ON is the world's leading strapping system provider and sets standards for Performance, Reliability, and Innovative Technology. EAM Mosca currently has openings for experienced Field Service Technicians to help expand our technical service force throughout the greater Toronto area in order to bring world class service and quality to our customers.

Duties and Responsibilities

• Perform Field Service repairs and Installations of strapping equipment
• Perform Preventative Maintenance on equipment as scheduled
• Provide customer training on proper use of equipment and its maintenance
• Work closely with our customers to resolve machine performance issues and determine required services or repairs
• Accurately evaluate problems, develop action plan to make repairs both mechanical and electrical. Prepare to have all necessary parts and tools available to perform the task at hand
• Work closely with Mosca Engineering reporting specific machine issues that might require changes
• Ability to connect to and change PLC settings provided by engineering for Allen Bradley Control Logics and Siemens
• Perform diagnostics utilizing test meters and hand tools to correct failures of equipment components
• Maintaining control of your vehicle parts inventory, supplies and tools. Complete service call documentation using wireless devices. Perform exit meeting with customer staff on the work performed
• Commute in company vehicle and at times long distances

Team, Training and Support

• In-house training with continuous on-the-job field training with senior field staff
• Company car, laptop, some supplied tools, and cell phone
• Corporate expense account / credit card
• All required Personal Safety Equipment
• Company logoed clothing
• All supporting parts inventory needed for equipment maintenance

Skill Requirements

• A strong working knowledge in the mechanical and electrical field
• Ability to read and understand mechanical drawings and wiring schematics
• A strong knowledge of PLC programming, automation and controls.
• Sound understanding of hydraulic and pneumatic technology
• Solid written and verbal communication skills
• Ability to effectively use and read measuring instruments, such as multi- meter, amp meter, micrometers, and calipers
• Ability to establish effective rapport with all levels of employees and customers
• Ability to take initiative and work independently
• Competent customer services skills, with the ability to analyze the root cause and find permanent solutions to issues
• Ability to engage in extensive customer interaction
• Solid computer skills (MS Office Applications and Windows-based programs)
• Corrugated industry experience is a plus
• Own tools necessary (some tools will be supplemented)

Experience and education

• Minimum 3 years of field or plant equipment maintenance experience
• High school diploma; Associates Degree a plus but not required
• A valid driver's license
• Solid Mechanical / Electrical background
• PLC experience essential

Excellent Pay and Benefits package

• Medical, Dental and Vision benefits
• Life and STD Benefits
• Retirement savings program
• Paid vacation and holidays

EAM-Mosca Corporation is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.