Field Service Technician

Quenchwater; Vancouver; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Employee Referral Program

Job summary

Quench is seeking a Field Service Technician to install, maintain and repair our filtered water systems, including bottle-free coolers, ice machines, sparkling water dispensers and coffee brewers. You’ll perform preventive maintenance and troubleshoot issues while delivering a positive customer experience on site.

The role requires an accredited high school diploma or GED, a valid driver’s license with a clean driving record, and the ability to pass a criminal background and driving record

Qualifications

• Accredited high school diploma, business or trade school, or GED required.
• Must possess a valid driver’s license and with acceptable driving record.
• Final candidate must successfully complete a criminal background check and driving abstract check.
• Applicants must be legally authorized to work permanently in the country of posting.

Responsibilities

• Install and service water filtration systems and dispensing units.
• Change filters, clean and sanitize water tanks, and perform preventative maintenance.
• Troubleshoot product for required repairs and communicate with customers.
• Greet customers, explain equipment functionality, and answer questions on site.
• Complete assigned installation and service routes efficiently and safely.

Skills

Customer service

Safety awareness

Problem solving

Education

High school diploma or GED

Tools

Basic plumbing knowledge

Construction knowledge

Job description

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About the Role

Reporting to the Field Service Manager, the Field Service Technician is responsible for performing all service work on our filtered water systems, including bottle less water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits.

• Routinely changing water filters, cleaning and sanitizing water tanks, changing UV bulbs and clearing water lines.
• Visually inspecting for leaks and malfunctions
• Troubleshooting product for required repairs.
• Professionally greet and interact with customers, explain what you are doing, explain the functionality of the coolers, and answer any customer questions.
• Completing assigned installation and service routes in an efficient manner.
• Communicating with your supervisor, customer service, dispatch, and other team members.
• Following company inventory and tracking procedures.
• Promoting and practicing proper safety procedures and correct use of company tools.
• Following company and customer safety policies and procedures
• Maintaining and complying with company vehicle maintenance policy and procedures
• Accredited high school diploma, business or trade school, or GED required.
• Must possess a valid driver’s license and with acceptable driving record.
• Experience working as a field technician considered as an assed
• Basic plumbing and construction knowledge is an asset.
• Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check and drivers abstract check

Employee Referral Program

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team.

To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637