Field Service Technician

Venus AI; Toronto; On-site; CAD 60,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

RRSP matching

Day-1 benefits

Job summary

Venus Concept is seeking a on-site Field Service Technician in Toronto, Ontario. You will troubleshoot, repair and install medical aesthetic devices, and support customers in the field.

Ideal candidates have 3+ years of field service experience, a valid driver's license and the ability to lift heavy equipment. Travel up to 80% is required, with after-hours flexibility as needed.

Qualifications

• Associate degree required; Bachelor's degree would be an asset.
• 3+ years field service experience with installation and troubleshooting of electronic equipment.
• Experience in medical device industry preferred.
• Valid driver’s license and own vehicle; up to 80% travel.
• English fluency required; Spanish or French a plus.
• Ability to lift 50–80 lbs.
• Proficient in reading schematics, drawings, and wiring diagrams.

Responsibilities

• Maintain, test, troubleshoot and repair medical devices in the depot.
• Provide first level support to customers and field technicians by phone.
• Perform on-site installations, upgrades and ongoing service in territory.
• Manage service call scheduling, parts inventory and admin tasks.
• Represent the company professionally in dealings with customers.

Skills

Field service experience

Customer service

Problem solving

English fluency

Adaptability

Education

Associate degree

Bachelor's degree asset

Tools

MS Office

ERP systems

CRM systems

Job description

Title: Field Service Technician – Toronto

Reporting to Field Service Manager

Location: Toronto, Ontario, Canada

We have an exciting opportunity for a full time Field Service Technician to join our growing team located in Toronto, Canada. The Field Service Technician is responsible for providing on-site customer service support, troubleshooting and maintenance within their assigned territory. The Field Service Technician will work both on-site and out of the Toronto office. The Field Service Technician will be reporting to the Field Service Manager.

Responsibilities:

• Maintain, test, troubleshoot and repair medical aesthetic devices in the Depot.
• Pick, pack and ship as well as receive system/parts/consumables/marketing materials when required.
• Provide first level support to customers and Field Service Technician’s over the phone to try and resolve the issue.
• Perform on-site product installations, upgrades and on-going service support and maintenance in assigned territory.
• Utilize proven troubleshooting processes to diagnose and resolve technical issues electro-mechanical aesthetic and robotic aesthetic systems.
• Manage service call scheduling, parts inventory, and administrative responsibilities with minimal supervision.
• Manage customer relationship, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.
• Review available technical literature to maintain an awareness of current aesthetic and surgical practices and procedures.
• Represent the company in a positive, professional manner in all dealings with customers, both external and internal.
• Perform other related duties as required and assigned.

Qualifications:

• Associate degree with applicable work experience required. Bachelor's degree would be considered an asset.
• Experience in ERP and CRM systems would be considered and asset.
• 3+ years’ prior field service experience, installation and troubleshooting complex electronic equipment or equivalent; experience in medical device industry or comparable capital equipment industry preferred.
• Capability to lift a minimum of 50lbs and at times, 80lbs.
• Fluent in English is mandatory; Fluent in Spanish or French would be considered an asset.
• Must have a valid driver’s license and your own vehicle.
• Up to 80% travel may be required to meet customer needs.
• Availability and flexibility to work after hours and weekends when needed during peak times.
• Working knowledge of Microsoft Office specifically Outlook, Word and Excel.
• Must possess basic software skills and computer literacy.
• Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
• Familiarity with robotic instrumentation, automated instrumentation or aesthetic medical would be considered an asset.

Who you are:

• Self-starter who takes initiative and maintains excellent follow-through & follow-up.
• Strong organizational skills and attention to detail.
• Effective communication and customer service skills.
• Quick and resourceful at solving problems and developing solutions.
• Adaptable, agile, and able to excel in a fast-paced environment.

Compensation:

• Base salary range: $60,000-$67,000
• Benefits: Comprehensive coverage starting Day 1, including medical, dental, vision, life insurance, and an RRSP match.

What you will be part of – our Venus Culture

Venus believes in pushing boundaries while embracing creativity and innovation. Our employees are a critical part of our company’s performance and are at the core of its success. At Venus, we rely on our employees, customers, and network of industry professionals around the world to continuously improve and Deliver the Promise. In order to do that, we ensure that everyone operates with the same values and vision. At Venus, we promise to give you Endless Opportunities, allow you to Foster Innovation and be part of Delivering a Best-In-Class Offering.

Venus is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. Venus is committed to accommodating persons with disabilities. Accommodation is available on request for qualified candidates during each stage of the recruitment process. We may use artificial intelligence (Al) tools to support parts of the hiring process.

About Venus Concept

Venus Concept is an innovative global medical aesthetic technology leader with a broad product portfolio of minimally invasive and non-invasive medical aesthetic and hair restoration technologies and reaches over 60 countries and 9 direct markets. Venus Concept's product portfolio consists of aesthetic device platforms, including Venus Versa, Venus Versa Pro, Venus Legacy, Venus Velocity, Venus Viva, Venus Glow, Venus Bliss, Venus Bliss MAX, Venus Epileve, Venus Viva MD and AI.ME. Venus Concept's hair restoration systems include NeoGraft® and the ARTAS iX® Robotic Hair Restoration system. Venus Concept is backed by Madryn Asset Management, a leading healthcare investment firm that provides capital to innovative growth-stage healthcare companies offering unique and transformative products and technologies.