Field Service Technician

Enersys Delaware Inc.; Surrey; On-site; CAD 52,000 - 78,000; Full time

Job summary

A leading company in stored energy solutions seeks a Field Support Technician to provide technical assistance and maintain customer equipment. The role involves travel, customer interaction, and ensuring high-quality service. Candidates should have a strong background in customer service and electrical fields, along with mechanical aptitude and the ability to work independently.

Benefits

Quarterly Incentive Pay

Paid Holidays

Medical, vision, and dental insurance

Life Insurance

Tuition reimbursement plan

6% RRSP employer matching program

Qualifications

• 4-6 years of customer service experience in field support.
• Basic mechanical aptitude and experience with hand and power tools.
• Experience in the electrical field.

Responsibilities

• Travel to customer sites for installation and maintenance.
• Provide technical assistance and training on equipment.
• Maintain records of performance reports.

Skills

Customer Service

Mechanical Aptitude

Electrical Knowledge

Basic Math Skills

Education

High School Diploma

Certificate/Diploma in Mechanical/Electronic/Electrical fields

Tools

Microsoft Office

Test Equipment

Job description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Our headquarters are located in Reading, PA, USA, with regional headquarters in Europe and Asia. We offer a comprehensive range of Motive Power and Energy Systems, complemented by integrated services and systems. With over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

• Quarterly Incentive Pay
• Paid Holidays
• Medical, vision, and dental insurance
• Life Insurance, long-term disability, and a salary continuance plan
• Tuition reimbursement plan
• 6% RRSP employer matching program

Compensation Range: $52,100 - $77,900

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

Provide technical and application support for EnerSys products and services in the assigned area, ensuring profitable margins and alignment with the business plan, to contribute to achieving service-related sales and service targets.

Essential Duties and Responsibilities

1. Travel to customer sites to install, repair, and perform preventive maintenance on customer equipment.
2. Follow all company policies and procedures, including warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.
3. Operate material handling equipment per OSHA requirements.
4. Maintain a safe, orderly, and clean working environment.
5. Maintain records of performance reports.
6. Interact with all levels of people inside and outside the company.
7. Develop and conduct training on safe operation of equipment, demonstrating skills to trainees, including team members and customers.
8. Serve as a communication link between the customer and the company to ensure effective service.
9. Provide high-quality service to ensure customer satisfaction.
10. Generate substantial annual revenues.
11. Operate independently without direct supervision.
12. Perform basic math operations and read/write documents in English.
13. Replace defective parts, reassemble, and repair batteries and related equipment; install new equipment at customer’s facility.
14. Provide on-site technical assistance for troubleshooting and repairs.
15. Complete timely reports of activities, expenses, quality alerts, and maintenance.
16. Manage company assets, including service vehicle, parts inventory, tools, and test equipment.

Qualifications

Minimum Qualifications

• 4-6 years of customer service experience in field support.
• Basic knowledge of Microsoft Office and Internet.
• Basic mechanical aptitude and experience with hand and power tools.
• Proficiency in reading comprehension and writing in English.
• Basic math skills, including solving simple equations.
• Experience in the electrical field.
• High School Diploma or equivalent.

Preferred Qualifications

• Certificate/Diploma in Mechanical/Electronic/Electrical fields.
• Basic electrical understanding and experience with test equipment and schematics.
• Hands-on job experience in electrical fields.

General Job Requirements

• Willingness to do overnight travel and operate a forklift.
• Ability to pass company’s driving requirements, including specific licensing if applicable.
• Physical ability to bend, reach, stoop, kneel, crouch, lift up to 50 pounds, and stand for long periods.
• Compliance with PPE requirements and willingness to wear a respirator.
• Availability to work overtime, varying schedules, and be on-call.
• Work in plant/warehouse environments with varying conditions.
• Exposure to harmful materials such as lead/fiberglass; periodic blood tests required.

EnerSys provides equal employment opportunities and prohibits discrimination and harassment of any kind.