Field Service Technician

Brunel; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to provide exceptional service in the life sciences sector. This role involves traveling to various healthcare facilities to maintain and repair medical devices, ensuring they operate at peak performance. The ideal candidate will possess strong technical skills and a knack for problem-solving, along with the ability to build positive relationships with clients. Join a dynamic team that values your contributions and offers a supportive environment for your professional growth. If you’re ready to make a difference in the healthcare field, this opportunity is for you!

Qualifications

• 2+ years of relevant experience in a technical role.
• Valid driver’s license and ability to work flexible hours.

Responsibilities

• Perform maintenance and troubleshooting on medical equipment.
• Drive customer satisfaction through effective communication.

Skills

Technical Skills

Problem-Solving Skills

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Standard and Specialized Tools

Job description

Direct message the job poster from Brunel

Business Development Manager - Recruitment - Life Sciences - Medical Device

Introduction

We are currently hiring a Field Service Technician for our client. The Field Service Technician acts as the face of the company while ensuring top-notch service for customers. In this field-based, customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other products as needed. Additionally, you will be responsible for building positive relationships with customers and colleagues and completing necessary administrative tasks.

This is an on-the-road job requiring travel around Montreal and Quebec City.

Responsibilities

• Drive customer satisfaction through pro-active communication and commitment to resolving customer issues/problems.
• Perform preventive and corrective maintenance required on product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
• Establish and maintain effective, communicative relationships with customers, managers, support functions, and the sales organization.
• Promote company growth through identifying sales opportunities and recommending products/services to customers.
• Communicate promptly and efficiently with customers providing informative status updates.
• Be a positive ambassador for the company at customer sites.
• This position may be elevated to a Field Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by the company.

Requirements

• High school diploma or GED with 2+ years of relevant experience required.
• Valid driver’s license is required.
• Ability to work flexible hours and travel locally as required.
• Strong technical, organizational, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills.
• Experience with navigating a computer and exposure to Microsoft Office programs.
• Comfortable working independently without supervision.
• Flexibility to handle multiple, changing priorities.
• Willingness to work in a hospital setting that may include visibility to emergency trauma.
• Physical working requirements include: routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
• Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.
• Routinely lifting, lowering, and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.
• Walking and standing for extended periods of time.
• Working in confined spaces and under variable temperatures.

What We Offer

Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with onboarding. We’ll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other
• Industries: Medical Equipment Manufacturing