Field Service Technician

Mate Gauge; Ottawa; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Company benefits plan

Job summary

Mate Gauge is seeking an experienced technician to join our engineering team onsite in Ottawa. The role includes learning the MG1/MG3/MG5/MGX systems, performing installation, calibration and customer support, and contributing to our software and hardware integration efforts.

You will gain hands-on experience with electromechanical equipment, diagnostics and service reporting, while collaborating with a tight-knit team on cutting-edge laser-thickness monitoring technology.

Qualifications

• Hands-on experience building, installing or servicing electromechanical equipment.
• Reading assembly and electrical drawings.
• Familiar with meters, oscilloscopes and calibration tools.
• Diploma or Advanced Diploma in Electronics, Electromechanical, or Instrumentation Engineering Technician or Technology.

Responsibilities

• Learn the system inside and out in Months 1–3.
• Install, align, calibrate and hand over systems at customer plants, with operator training and Go-Flat-Out checks.
• Provide remote and on-site customer support; diagnose faults and log service reports.
• Assist with electromechanical assembly, wiring and cable builds in Kanata; configure and test systems before shipment.

Skills

Electromechanical equipment

Electrical drawings

Windows networking

Education

Diploma or Advanced Diploma in Electronics/Electromechanical/Instrumentation

Tools

Multimeters

Oscilloscopes

Calibration tools

Odoo ERP

Job description

Term: 12-month contract designed to convert to Full Time

Candidates:Experienced technicians and new graduates welcome

Reports to: Applications Engineering Lead

Workplace: Full Time Onsite

Travel: 1 5% of the time - some travel outside North America

Annual Salary: $65,000 - $80,000 + Company benefits plan

About Mate Gauge

Mate Gauge is a leader in laser-based thickness monitoring systems used in manufacturing facilities around the world. We're deploying cutting-edge, non-contact laser technology that helps manufacturers reduce waste, improve product quality, and lower environmental impact.

Our systems combine:

• Smart, robust sensors
  
• Seamless production line and data integration
  
• Production-tested hardware
  
• Powerful, intuitive software

We're a tight-knit, driven team, we move fast, solve complex problems, and have a lot of fun along the way.

Why Join Us?

You’ll be joining a growing company with real momentum, meaningful products, and a clear purpose. In this role you'll gain hands-on engineering experience with software, hardware, automation, and customer interaction.

As a member of our Engineering Team you will work on a sophisticated code platform used in our products. You will contribute to the design and development of custom measuring apps and to our web app and provide onsite customer support for product installations and troubleshooting.

Our customers work with engineers, not sales reps, from the first conversation through install, commissioning and support. We're hiring a new grad who wants to be that engineer and write the software behind it. You'll ship code, then join our customer on their plant floor and watch it run.

What You'll Do

Months 1-3: Learn the system inside and out

• Hands-on training with MG1/MG3/MG5/MGX gauges: assembly, setup, alignment, calibration and maintenance
• Shadow a colleague providing remote customer support, then travel with a senior team member to a customer installation

Months 3-12: In the Field

• Installation & service - install, align, calibrate and hand over systems at customer plants, including operator training and annual Go-Flat-Out health checks
• Customer support - first line of remote support by phone, video and remote login; diagnose faults on site and escape application and software issues to our engineering team
• Service reports - complete reports promptly and keep customer and system records current

Months 3-12:In Kanata

• Production - assist with electromechanical assembly, wiring and cable builds
• Integration & testing - configure, test and calibrate systems to confirm they meet specification before shipment
• Parts & procurement - place parts orders and receive incoming materials in our ERP system
• Shipping - package and prepare systems for shipment

Education & Expertise

Hands-on Experience: building, installing or servicing electromechanical equipment, including motors, sensors and wiring, and reading assembly and electrical drawings

Electronic Test and Measurement Equipment: comfortable working with multimeters, oscilloscopes, and calibration tools

Windows Software and Networking: Windows-based software installation, device drivers, and basic networking (IP addresses, Ethernet)

ERP and Inventory: experience with an ERP or inventory system is an asset. We use Odoo.

Plant Floor Ready: comfortable working around production equipment in PPE; able to lift objects up to 30 kg

Education: Diploma or Advanced Diploma in Electronics, Electromechanical, or Instrumentation Engineering Technician or Technology, or similar

Business Travel: about 15% of the time at customer facilities. Some travel may be outside of North America. Must have a valid Canadian passport and be eligible to travel without restriction.

Driver's License: a valid license for vehicle rentals, as needed