Field Service Technician

ABB Schweiz AG; Montreal; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading company in industrial automation seeks a field service representative based in Temiscaming, Quebec. This role involves serving as a primary contact for QCS service requests, designing maintenance programs, and advising on service solutions. The ideal candidate possesses a DEC in instrumentation and control technology and experience in the paper industry, with a strong focus on customer service and bilingual communication.

Benefits

Inclusive and diverse workforce

Opportunities for growth and progression

Qualifications

• Experience with Quality Control Systems (QCS) for the paper industry.
• Experience in industrial automation systems (PLCs/DCS).

Responsibilities

• Serve as the primary contact for QCS service requests.
• Design and execute maintenance programs.
• Advise customers on service solutions and diagnose issues.

Skills

Leadership

Strong customer focus

Bilingual (French/English)

Ability to work under pressure

Education

DEC in instrumentation and control technology

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This Position reports to:

Service Manager

Located in the surrounding areas of Temiscaming in Quebec, reporting to the Service Manager, you will act as a field resident service representative providing on-site and remote services to customers.

You will work with other ABB QCS field service personnel in Quebec, with an extended network of professionals within Canada, North America and globally.

Key Responsibilities

· Serve as the primary contact for QCS service requests, helping customers meet productivity and quality goals.

· Design and execute maintenance programs; participate in 24/7 technical support rotations.

· Advise customers on service solutions, diagnose issues, and implement root-cause solutions.

· Lead system installations, prepare reports for audits, maintenance, and new services.

· Uphold safety and integrity while managing resident customer sites in Temiscaming, Quebec.

What it takes to Run what runs the world

· DEC in instrumentation and control technology with experience in industrial automation systems (PLCs/DCS).

· Experience with Quality Control Systems (QCS) for the paper industry and laboratory methods for measuring paper properties.

· Strong customer focus, leadership, and bilingual (French/English) communication skills; ability to work under pressure.

· Based in Temiscaming, Quebec; valid passport and driver’s license; availability to travel to the U.S. and internationally for training.

What's in it for you:

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress.

Lead the way. This is where progress moves faster, teams turn enthusiasm into action, and we’re engineered to outrun expectations. Run What Runs the World.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-Hybrid

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women

• Indigenous peoples

• Members of visible minorities

• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.