Field Service Technician

Wainbee; Laval (administrative region); On-site; CAD 52,000 - 76,000; Full time

Job summary

Wainbee requires a Field Service Technician to service, install, and support Weinig/Holzher equipment across woodworking industries. You will diagnose issues, repair systems, and train customers to operate and maintain machinery.

Role demands travel, safety compliance, and strong problem-solving under pressure, using CAD/CAM tools and standard tools. A valid driver's license and readiness for fieldwork are essential.

Qualifications

• Mechanical, electrical/electronics skills with industrial/capital equipment.
• Experience with computers, pneumatic and hydraulics.
• Drive systems, PLC, programming logic.
• Experience in the woodworking industry is a plus.
• Class 5 Driver's License with a clean driver abstract.
• Reliable vehicle for business use as a service technician.
• Adapt to changing priorities and work under pressure.
• Proficient with computers (MS Office, Windows, CAD/CAM).
• Take direction and provide constructive feedback.
• Standard hand tools required.
• Lift and carry weights of 50 pounds or more.
• Work on all components of equipment, above/below/around.
• Work independently and as part of a team and share information.
• Excellent customer service skills.
• Strong time management and attention to detail.
• Valid Passport for out-of-country travel.
• Current immunizations and vaccinations for travel.

Responsibilities

• Responds to customers in a professional and timely manner.
• Maintains rapport with customers; suggests improvements and solutions.
• Diagnose errors or problems and determine corrective actions.
• Document service actions with work orders and reports.
• Instructs customers and colleagues on operation and maintenance.
• Assist customers to achieve machine reliability and efficiency.
• Update knowledge by training and reading industry publications.
• Increase service value by offering parts or additional services.
• Develop Weinig Holzher Canada's service business.
• Perform other duties as assigned.

Skills

Mechanical skills

Electrical/electronics

Diagnostics & troubleshooting

Customer service

Problem solving

CAD/CAM software

Computer literacy

Communication

Education

Industrial/mechanical background

Tools

CAD/CAM software

Microsoft Office

Windows

Job description

Job Summary

The Field Service Technician is responsible for service, installation, and support of Weinig/Holzher equipment for the furniture, cabinet, millwork, molding, lumber and other related industries.

Primary Areas of Responsibilities

• Responds to customers in a pleasant, professional, and timely manner
• Maintains / develops rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements
• Diagnose errors or technical problems and determine proper corrective actions
• Document service and installation actions by completing work orders, parts forms, and inspection reports. Ensure these reports are returned promptly for processing
• Instruct and provide training to customers and colleagues on proper use regarding applications, operation and maintenance, hardware failures, software and programming
• Assist customers to achieve optimum efficiency and machine reliability
• Updates job knowledge by participating in educational opportunities; reading professional industry publications

• Increase the value of the service call by seeking to apply additional service or parts where possible
• Development of Weinig Holzher Canada's service business

• Other duties as assigned

Education, Experience, Skill and Requirements

• Mechanical, electrical/electronics skills with industrial/capital equipment
• Experience with computers, pneumatic and hydraulics
• Drive systems, PLC, programming logic
• Experience in the woodworking industry a plus
• Class 5 Driver's License with a clean driver abstract
• Provide a reliable vehicle for business use appropriate of a service technician
• Ability to adapt to changing priorities and processes, work effectively under pressure
• Proficient with computers (Microsoft Office and Windows, CAD/CAM software)
• Ability to take direction and offer positive feedback
• Standard hand tools required
• Lift and carry weights of 50 pounds or more

• Ability to work on all components of equipment, above, below or around
• Ability to work independently and make decisions combined with the ability to work as part of a team and share information

• Excellent customer service skills
• Strong time management and organization skills with a keen attention to detail
• Valid Passport for out of country travel
• Current immunizations and vaccinations for domestic and international travel

Working Conditions

• Possibility of exposure to flammable substances, Dust particulate, load noise
• Work "on call" or outside of regular hours if required
• Long periods of, sitting, standing, crouching, lifting and bending
• Travel on short notice and for extended periods may be required

Health and Safety

Safety is critical in all Weinig Holzher Canada Operations and this position plays a key role in ensuring the safety of Weinig Holzher Canada staff, customers, the public and the environment by being a leader in safety behaviour and communication. Employees are expected to:

• Complete safety training as required
• Complete code of conduct training
• Have a knowledge of and apply safe working practices and procedures
• Act in accordance with Health and Safety Legislation and Practices
• Act in accordance with company safety policies and practices
• Wear PPE as required

This position is Safety Sensitive and requires compliance with Weinig Holzher Canada's Drug and Alcohol Policy.

Disclaimer - Job descriptions are not intended as, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are intended to be accurate reflections of the principle job duties and responsibilities and are guidelines subject to change.

• Mechanical, electrical/electronics skills with industrial/capital equipment
• Experience with computers, pneumatic and hydraulics
• Drive systems, PLC, programming logic
• Experience in the woodworking industry a plus
• Class 5 Driver's License with a clean driver abstract
• Provide a reliable vehicle for business use appropriate of a service technician
• Ability to adapt to changing priorities and processes, work effectively under pressure
• Proficient with computers (Microsoft Office and Windows, CAD/CAM software)
• Ability to take direction and offer positive feedback
• Standard hand tools required
• Lift and carry weights of 50 pounds or more

• Ability to work on all components of equipment, above, below or around
• Ability to work independently and make decisions combined with the ability to work as part of a team and share information

• Excellent customer service skills
• Strong time management and organization skills with a keen attention to detail