Field Service Technician

Optel Group; Canada; Remote; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Flexible working hours

EAP

Comprehensive group insurance

Global organization presence

Job summary

OPTEL is seeking a Field Service Engineer to install and commission OPTEL systems at client sites, ensuring quality and performance. The role includes maintenance, training, and on-site support to guarantee customer satisfaction and loyalty.

Travel to client locations is required, with strong emphasis on problem-solving and client orientation. The incumbent will collaborate with support teams, document installation reports, and seek opportunities for additional system benefits while upholding

Qualifications

• College diploma or equivalent experience in electronics, computer science, electromechanics, or related field.
• Strong knowledge in computer science and electronics.
• Experience in pharmaceutical, food, or cosmetics industries is asset.
• Hands-on diagnosing and repairing mechanical/electromechanical/electronic equipment.
• Strong communication and problem-solving skills.

Responsibilities

• Install OPTEL systems at client sites according to established standards.
• Perform commissioning, training, and handover with customers on site.
• Provide maintenance, repairs, and service reports for installed systems.
• Travel to client sites (approximately three weeks per month) and support field operations.
• Identify potential sales opportunities and contribute to customer satisfaction.

Skills

Electronics knowledge

Computer science knowledge

Analytical skills

Problem-solving

Time management

Travel flexibility

Bilingual French/English

Customer orientation

Education

College diploma in electronics or related field

Job description

OPTEL is one of the world’s leading providers of traceability systems. Its mission is to leverage innovative technologies to create a better world through responsible capitalism. The company’s renowned solutions ensure the quality of healthcare products and help fight the counterfeiting of medicines and medical devices worldwide. OPTEL also adapts its technologies to a variety of sectors, from healthcare to smart manufacturing and beyond, enabling all industries to benefit from global traceability. OPTEL’s expertise empowers industries to measure, inspect, control, and track a wide range of elements in order to improve product quality and promote a more responsible use of resources.

Summary

Within the field services department, the incumbent’s primary responsibility is to ensure the installation and commissioning of OPTEL systems at client sites. They also play a key role in maintenance, training, and technical support to guarantee customer satisfaction and loyalty.

Principal tasks

Installation and Commissioning

• Install OPTEL systems at client sites in accordance with established standards.
• Carry out mechanical and electrical installation while ensuring compliance with quality standards.
• Collaborate with the technical support and factory design team to diagnose and resolve issues.
• Train end-users on the proper use of OPTEL systems.
• Prepare complete and accurate installation reports.
• Support clients during system qualification.

After-Sales Service

• Perform maintenance and repair on installed systems, as requested by the customer service department.
• Conduct engineering visits when required.
• Produce detailed service reports.

Other Duties

• Identify potential sales opportunities (new contracts, complementary systems).

Requisite Skills

• College diploma in electronics, computer science, electromechanics, or related field, or equivalent experience.
• Strong knowledge in computer science and electronics.
• Experience in the pharmaceutical, food, or cosmetics industries (asset).
• Hands-on experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Strong analytical, communication, and problem-solving skills, with the ability to explain complex technical issues clearly.
• Excellent time management, prioritization, and ability to work effectively under pressure.
• Strong client orientation and solid teamwork skills.
• Resourcefulness, adaptability, versatility, and flexibility.
• Availability to travel approximately three weeks per month.
• Valid driver’s license and passport.
• High curiosity and willingness to learn and adopt new technologies, particularly artificial intelligence.
• Fluency in French and English.

Benefits

• Competitive compensation
• Flexible working hours
• Employee Assistance Program (EAP)
• Comprehensive group insurance plan
• A global organization with a presence on several continents

OPTEL is an equal opportunity employer. We believe that diversity is essential to fostering innovation and creativity. We welcome and encourage applications from individuals of all backgrounds, cultures, gender identities, sexual orientations, abilities, ages, and beliefs. We are committed to providing a fair and inclusive recruitment process in which every candidate is evaluated solely on their qualifications, skills, and potential. At OPTEL, each employee’s unique perspective contributes to our collective success, and we celebrate the richness that diversity brings to our team.