Field Service Technician

Wainbee; Cambridge; On-site; CAD 73,000 - 85,000; Full time

Job summary

Wainbee is seeking an experienced Field Service Technician to install, commission, troubleshoot, repair, maintain, and optimize CNC cutting and industrial fabrication equipment across Ontario and Canada. You will be the main technical representative on-site, ensuring equipment operates safely, reliably, and to specification.

The role involves diagnosing mechanical, electrical, and automation issues, performing preventive maintenance, and providing operator training as required.

Qualifications

• 3+ years in field service or similar technical role.
• Experience diagnosing mechanical, electrical, pneumatic and hydraulic issues on industrial equipment.
• Able to read electrical/mechanical schematics.

Responsibilities

• Diagnose and repair mechanical, electrical, pneumatic, hydraulic, CNC and automation-related issues.
• Troubleshoot machine faults, alarms, errors, and production problems.
• Perform on-site installation, commissioning, and preventive maintenance.
• Provide remote technical support as needed.
• Document service actions and prepare detailed reports.

Skills

Mechanical troubleshooting

Electrical troubleshooting

CNC and automation knowledge

Strong communication

Travel readiness

Education

Electrical/Millwright/Automation certification

Tools

Hypertherm

Messer

Han's Laser

Kjellberg

PLC systems

Job description

Job DescriptionJob Description Field Service Technician

Location: Cambridge, Ontario

Employment Type: Full-Time

Travel: Significant travel throughout Ontario and Canada Base Salary Range: $72,500 to $85,000.

Our client is seeking an experienced and technically capable Field Service Technician to join their growing service team.

The Field Service Technician will be responsible for installing, commissioning, troubleshooting, repairing, maintaining, and optimizing sophisticated CNC cutting and industrial fabrication equipment at customer facilities throughout Ontario and across Canada.

This is a highly hands-on role suited to a mechanically and electrically inclined technician who enjoys troubleshooting complex equipment, working directly with customers, and gaining exposure to advanced CNC, automation, laser, plasma, and industrial control technologies.

The successful candidate will become a key technical representative in the field, helping customers minimize downtime and ensuring equipment operates safely, reliably, and to specification.

Field Service & Troubleshooting

• Diagnose and repair mechanical, electrical, pneumatic, hydraulic, CNC, and automation-related issues on industrial cutting equipment.
• Troubleshoot machine faults, alarms, error codes, performance issues, and production problems.
• Perform emergency breakdown service and scheduled repair work.
• Conduct on-site machine inspections and identify root causes of equipment failures.
• Verify equipment operation and cutting performance following repairs.
• Provide remote technical troubleshooting and support when required.

Installation & Commissioning

• Participate in the installation and commissioning of new CNC cutting and processing equipment.
• Assist with machine setup, alignment, calibration, testing, and startup.
• Work with customers and contractors to ensure equipment is properly connected and ready for commissioning.
• Support machine upgrades, retrofits, modifications, and automation projects.
• Ensure newly installed equipment is operating according to manufacturer specifications.

Preventive Maintenance

• Perform scheduled preventive maintenance on customer equipment.
• Inspect mechanical, electrical, pneumatic, and other machine systems.
• Identify potential failures before they result in production downtime.
• Replace worn components and consumable parts as required.
• Document machine condition, repairs performed, and recommended follow-up work.

Customer Support & Training

• Act as a professional technical representative at customer facilities.
• Communicate clearly with maintenance personnel, machine operators, supervisors, and management.
• Provide operator and basic maintenance training when required.
• Explain technical issues and repair recommendations in a clear, customer-friendly manner.
• Help customers optimize machine performance and reduce recurring downtime.
• Maintain strong customer relationships through responsive and professional service.

Technical Documentation

• Complete detailed service reports following each customer visit.
• Record machine faults, diagnostics, parts used, repairs completed, and recommended follow-up.
• Maintain accurate service and maintenance records.
• Communicate unresolved technical issues to internal service and engineering teams.
• Assist with identifying parts and components required for future repairs.

The technician will have the opportunity to work with a wide range of advanced industrial equipment, including:

• Fibre laser cutting systems
• Tube laser systems
• CNC plasma cutting systems
• Oxyfuel cutting systems
• CNC drilling and milling equipment
• Automated material handling systems
• Structural steel processing equipment
• Plate rolling and forming equipment
• Welding automation
• Robotic processing equipment
• CNC controls and motion systems
• Plasma power supplies
• Industrial electrical and control systems

Qualifications

• 3+ years of experience as a Field Service Technician, Industrial Technician, Millwright, Electromechanical Technician, Maintenance Technician, or similar technical position.
• Strong mechanical and electrical troubleshooting skills.
• Experience diagnosing and repairing industrial machinery.
• Ability to read and interpret electrical, mechanical, pneumatic, and hydraulic schematics.
• Experience working with CNC machinery, automated equipment, or industrial controls.
• Strong problem-solving and analytical abilities.
• Comfortable working independently at customer sites.
• Strong communication and customer-service skills.
• Valid Ontario driver's licence and clean driving record.
• Willingness to travel extensively throughout Ontario and Canada.
• Ability to work occasional evenings, weekends, or emergency service calls when required.
• Experience servicing CNC cutting machinery.
• Experience with fibre laser, plasma, oxyfuel, or metal fabrication equipment.
• CNC troubleshooting experience.
• Experience with PLCs, servo motors, drives, sensors, and motion-control systems.
• Experience with industrial automation and material-handling systems.
• Electrical troubleshooting experience involving 480V/600V industrial equipment.
• Experience with Hypertherm, Messer, Han's Laser, Kjellberg, or similar technologies.
• Experience with machine commissioning and installation.
• Electrical, Millwright, Automation, Electromechanical, or related technical education/certification.

Fuze HR Solutions is committed to building a diverse, accessible, and equitable workforce. Our approach is twofold. Both internal, where we focus on creating a diverse and inclusive environment for our employees, and external, where we source and recruit from the most diverse candidate pools. Our teams are educated on current best practices at attracting, retaining, and working with the most talented and diverse candidates. As an equal opportunity employer, we are committed to accommodating every candidate and encourage those who identify as a member of a visible minority group, or a person with a disability and requiring specific accommodations, to apply. For all questions, comments and feedback on our diversity and inclusion programs and policies or to request information relating to accommodation measures, please contact your local Fuze HR Solutions branch. We look forward to working with you. We thank all applicants for their interest. However, only those selected for an interview will be contacted. At Fuze HR, we may use AI-powered tools to assist with some of the behind-the-scenes tasks in recruitment. These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people. This posting is for an existing vacancy. #ONEN