Field Service Technician- Trainee

Fike-Corporation; Burlington; Hybrid; CAD 34,000 - 45,000; Full time

Benefits offered by this job

Supplementary Medical Insurance

Dental

Life Insurance

RRSP Match

Vacation

Job summary

Fike Canada is seeking a Field Service Technician – Trainee to provide electrical and mechanical support for EP systems. The role involves learning on the job, working under supervision, and traveling to customer sites nationwide.

You will develop skills in maintenance, troubleshooting, and safety compliance while supporting field service operations in Ontario. The position requires lifting ability, a passport, and a valid driver's license.

Qualifications

• High school diploma or equivalent. Mechanical or electrical aptitude. Solid verbal and written communication skills to describe problems and communicate with customers.
• Must be able to obtain a Passport and operate a company vehicle with a valid driver’s license.

Responsibilities

• Learn and practice Fike Core Values and customer-focused service.
• Assist with projects related to Fike-supplied equipment and job-site problem analysis.
• Travel to facilities nationwide as required; provide on-site maintenance and troubleshooting support.
• Learn to operate lift equipment safely and obtain man lift certification as requested.
• Document issues, communicate findings, and generate reports for billing and service records.

Skills

Mechanical aptitude

Electrical aptitude

Verbal communication

Written communication

Safety awareness

Initiative

Teamwork

Analytical thinking

Education

High school diploma or equivalent

Associate’s degree in engineering

Tools

Windows

Google Suite

Job description

Career Opportunities: Field Service Technician- Trainee (3984)

The position of Field Servie Technician - Trainee is with Fike Canada (remote/hybrid), a subsidiary of Fike Corporation headquartered in Blue Springs, Missouri, U.S. Employment for this role will be based in (Ontario) and subject to Canadian employment legislation. This posting is for a full-time existing vacancy, reporting to the EP Service Supervisor for the Field Services Group.

Job Summary:

Entry level position emphasized on learning and development while working towards providing highly skilled electrical and mechanical support on maintenance and troubleshooting of Fike’s Explosion Protection (EP) systems. Under close supervision and guidance, works towards providing onsite customer service and support for the maintenance services in varying conditions ranging from -50 below zero to +120 degrees Fahrenheit in ever-changing surroundings from coal dust to sterile pharmaceutical conditions. Travels 90% of the time, primarily domestic.

Primary Responsibilities:

1. Learns and practices Fike Core Values: Focus on customers. Respect each other. Work together. Be accountable. Think differently.

2. Assists with many projects relating to Fike supplied equipment.

3. Assists with job site problem analysis.

4. Along with team member(s), travels to various facilities, nationwide, as required.

5. Learns emergency rebuild, routine service, and troubleshoots problems at job sites.

6. Complies with Fike expense policy and provides weekly reports for customer billing and expense reimbursement.

7. Along with team members(s), participates in emergency/after-hours trips requiring immediate attention to meet customer schedules.

8. Learns knowledge of Fike systems and applications to assist in problem solving to both internal and external customers.

9. Documents issues and findings and communicates effectively to required groups.

10. Ensures resources comply with all customer safety requirements.

11. Provides customer service in accordance with company policies, procedures and ISO-9001 requirements.

12. Maintains the confidentiality of all information processed.

13. Utilizes Fike’s electronic field service platform to prepare reports on work performed and document all pertinent information.

14. Learns to operate lift equipment safely, including working at heights, and obtaining man lift certification as requested.

15. Completes in person and on-line safety training.

Performs related duties as assigned. Regular and consistent attendance is required

Subject Matter Understanding. Analytical. Computer Applications. Electrical/Electronic. Mechanical. Troubleshooting. Verbal and Written Communication. Initiative. Project Management.

While performing the duties of this job, the employee is regularly required to walk, talk, hear, see, sit and, use hands. Must be able to lift more than 75 pounds without the aid of equipment, climb ladders, and work in difficult situations such as elevated heights, off of man lifts, scaffolding, tight spaces, and ever changing environments. Must be able to travel for consecutive days.

Job Qualifications:

REQUIRED: High school diploma or equivalent. Mechanical or electrical aptitude. Solid verbal and written communication skills needed to accurately describe problems and communicate with customers. Must be able to obtain a Passport. Basic knowledge of Windows and/or Google Suite. Ability to work emergency cover at short notice. A valid driver's license and the regular operation of a company vehicle are essential duties of this role. All candidates are required to meet and maintain a satisfactory driving standard as determined by our insurance provider.

This includes:

• No major traffic violations within the last five (5) years.
• No more than three (3) minor traffic infractions within the last five (5) years.

PREFERRED: Associate’s degree in engineering or an equivalent combination of education and experience. Basic understanding of NFPA standards and other related code requirements. Experience in computer and/or security networking. Previous field service experience for an industrial product.

Working Conditions & Benefits

Hours: Given the nature of the position, it is expected that the employee's hours of work may vary, and the employee will be required to work the hour’s necessary to meet the needs of the position. Evening and weekend work may be required from time to time.

Benefits: Supplementary Medical Insurance, Dental, Life Insurance, RRSP Match, Vacation. Benefits offered are subject to standard waiting periods.

In compliance with the Employment Standards Act, 2000 and Ontario Regulation 476/24, the expected compensation for this position is: $24.54/hour CAD - $32.92/hour CAD.

Working at Fike

At Fike, our people are our strength.In order to fulfill our greatest potential, we are committed to attracting, growing and retaining a diverse and inclusive workforce.Better, Together as OneFike!

Fike Corporation is an equal-opportunity employer committed to an accessible, barrier-free process under AODA and the Ontario Human Rights Code. Accommodations are available upon request throughout the recruitment and selection process.

We will inform you of the hiring decision within 45 days of your final interview. We retain this posting and associated recruitment records for at least 3 years after the posting closes, per Ontario requirements.

We thank all applicants for their interest. Applicants selected for an interview will be contacted.

We do not use artificial intelligence tools to screen, assess, or select applicants for this position. Human review is part of every hiring decision.