Field Service Technician

Total PowerGen Solutions; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Employer RRSP matching

Health & wellness spending accounts

Paid time off

Tuition reimbursement

Company vehicle and on-site parking

Job summary

Total PowerGen Solutions is looking for a Generator Field Service Technician to provide emergency service, preventive maintenance, and repairs for client generators. The role includes testing electrical components, programming transfer switches, and supporting startup and load bank tests across Alberta.

You will troubleshoot engine and electrical systems, work with minimal supervision, and communicate professionally with customers while maintaining tools and reporting service activities.

Qualifications

• Minimum 3 years’ experience as a generator field service technician.
• Diploma or certification in power generation or equivalent electrician qualification.
• Valid driver's license in good standing.
• Working knowledge of DC/AC electrical systems.
• Mechanical, engine, and electrical troubleshooting skills.
• Superior customer service and track record.
• Professional verbal and written communication skills.
• Proficient in MS Office (Outlook).
• Ability to work with minimal supervision.

Responsibilities

• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and troubleshoot generator set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate/diagnose engine-driven gensets powered by diesel or natural gas.
• Maintain strong customer relationships with professional communications.
• Maintain all company tools and inventory of parts.

Skills

Customer service

MS Office

Communication

Troubleshooting

Electrical systems knowledge

Independent work

Education

Power Generation Diploma / Certified Mechanic with electrical skills / Licensed Electrician

Tools

MS Office Suite

Job description

Responsibilities

• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and troubleshoot both generators set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook.
• The ability to work efficiently with minimal supervision.

Working Conditions

• After hours On-Call – Required
• Heavy lifting and physical exertion is required
• Ability to work irregular hours / overtime
• Full time position plus approved OT
• Willing to work locally and throughout the Province of Alberta
• Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

We Offer

• Employer RRSP matching program.
• Health & wellness spending accounts and Employee Assistance Program.
• Paid time off and statutory holidays.
• Tuition reimbursement and professional development opportunities.
• Company vehicle for select roles and on-site parking.