Field Service Technician

TPGS; Canada; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Employer RRSP matching program

Health & wellness spending accounts

Paid time off and holidays

Tuition reimbursement

Company vehicle

On-site parking

Job summary

Total Power Limited in Canada seeks a generator field service technician with 3+ years of experience to service and troubleshoot on-site.

You will travel within Ontario, perform installations, startups, and preventative maintenance, and interact with customers professionally.

We offer RRSP matching, health spending accounts, paid time off, training opportunities, and a company vehicle.

Qualifications

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma or equivalent electrical licensure.
• Valid Ontario driver’s license in good standing.
• Working knowledge of DC and AC electrical systems.
• Strong customer service and professional communication skills.
• Proficient in MS Office (Outlook) and report writing.

Responsibilities

• Perform emergency service, preventive maintenance, and repairs for customer generators.
• Test, measure, and verify electrical component operations.
• Program and test transfer switches; tune synchronizing controls.
• Conduct startups and load bank tests as required.
• Build strong customer relationships through professional communications.
• Maintain tools and inventory of parts; complete service reports.

Skills

Field service

Customer service

MS Office

Electrical troubleshooting

Communication

Education

College-level Power Generation Diploma

Certified Mechanic with electrical skills

Licensed Electrician

Job description

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• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and trouble shoot both generators set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid ON driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• The ability to work efficiently with minimal supervision.

Working Conditions

• After hours On-Call – Required
• Heavy lifting and physical exertion is required
• Ability to work irregular hours / overtime
• Full time position plus approved OT
• Willing to work locally and throughout the Province of Ontario.
• Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

We Offer

• Employer RRSP matching program.
• Health & wellness spending accounts and Employee Assistance Program.
• Paid time off and statutory holidays.
• Tuition reimbursement and professional development opportunities.
• Company vehicle for select roles and on-site parking.