Field Service Technician

Total Power Limited; Greater Sudbury; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

RRSP matching program

Health & wellness spending accounts

Employee Assistance Program

Paid time off and statutory holidays

Company vehicle and on-site parking

Job summary

Total Power Limited in Ontario is seeking a skilled generator field service technician to perform emergency service, maintenance, and troubleshooting at customer sites. You will test and verify electrical systems, program transfer switches, and build strong customer relationships while complying with safety standards.

Occasional travel within Ontario, after-hours on-call, and a company vehicle with select roles are offered.

Qualifications

• Minimum 3 years’ experience as a generator field service technician.
• Power Generation Diploma or electrical certification preferred.
• Valid Ontario driver’s license in good standing.

Responsibilities

• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators.
• Test, measure, and verify electrical component operations.
• Program, test, and connect transfer switches.
• Startup and load bank tests as required.
• Maintain customer relationships with professional communications.

Skills

Generator field service experience

Excellent communication

Customer service

MS Office proficiency

Education

Power Generation Diploma or Electrical certification

Tools

MS Office (Outlook)

Job description

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• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and trouble shoot both generators set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid ON driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• The ability to work efficiently with minimal supervision.

Working Conditions

• After hours On-Call – Required
• Heavy lifting and physical exertion is required
• Ability to work irregular hours / overtime
• Full time position plus approved OT
• Willing to work locally and throughout the Province of Ontario.
• Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

We Offer

• Employer RRSP matching program.
• Health & wellness spending accounts and Employee Assistance Program.
• Paid time off and statutory holidays.
• Tuition reimbursement and professional development opportunities.
• Company vehicle for select roles and on-site parking.