Field Service Supervisor PSD Canada Service

Powell Industries; Alberta; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Field Service Supervisor to lead a dynamic team in the electrical service sector. This role involves overseeing the installation, repair, and maintenance of power systems while ensuring safety and efficiency. You will mentor technicians, manage customer relations, and contribute to strategic planning and team development. Join a company that values growth, personal development, and industry expertise, all within a supportive and professional environment. If you're ready to tackle challenging problems and drive success, this opportunity is for you.

Benefits

Comprehensive salary package

RRSP matching

Extensive benefits

Job training

Professional working environment

Qualifications

• 5+ years in industrial electrical service, with 2+ years in leadership.
• Strong communication and interpersonal skills essential for team success.

Responsibilities

• Manage and support field service professionals to ensure efficient operations.
• Develop relationships with clients and internal departments for effective service.

Skills

Leadership

Electrical Theory

Communication Skills

Mechanical Aptitude

Team Management

Customer Relations

Problem Solving

Safety Practices

Education

BS Degree in Mechanical or Electrical Engineering

Tools

Test Equipment

Job description

Powell People Solving Tough Problems

As a top player in Switchgear and E-house Manufacturing and field servicing, a career with us will challenge you to solve some very tough problems. You will be rewarded with growth, personal development & industry expertise. At Powell, we provide a comprehensive salary package, RRSP matching, extensive benefits and job training all within a professional & friendly working environment.

Based out of the Powell Service Division (PSD) in Edmonton, Field Service Supervisor oversees a team of field service technicians who are responsible for installing, repairing, and maintaining equipment or systems at various customer locations. They provide guidance and support to the technicians, ensuring that work is completed efficiently and according to company standards. They may also handle customer inquiries, resolve any issues or complaints, and maintain records of service activities. Additionally, Field Service Supervisors may participate in training programs and monitor the performance of their team members to ensure high-quality service delivery.

Essential Responsibilities

1. Oversee, manage and support a large group of field service professionals while ensuring all job tasks are effectively, efficiently, and safely taken care of.
2. Assist in developing an annual plan to meet or exceed the team's business plan goals and in the achievement of annual plan revenue and profitability goals.
3. Develop and maintain relationships with internal departments as well as all clients, vendors, contractors, Powell managers and employees.
4. Provide support to co-workers, clients, and staff while ensuring all field staff have the required resources and assistance to effectively and efficiently complete job tasks.
5. Assist in the recruitment of field staff with HR department and identifying labour needs.
6. Review monthly safety summaries and perform site inspections within assigned area to ensure best work practices and safety procedures are followed.
7. Mentor and show exceptional leadership to the employees.
8. Test, commission, program, troubleshoot, repair, upgrade, retrofit and install high and low voltage power system equipment.
9. Test, commission, troubleshoot, repair, erect, upgrade, various switchgear and E-Houses.
10. Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem.
11. Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes.
12. Advise management on whether continued operation of equipment could be hazardous.
13. Perform other duties as assigned or required.
14. Develop service work scopes and estimates for customers.
15. Schedule and execute jobs on-time and on-budget with world-class quality.
16. Plan, coordinate, lead and direct activities for self and team to maximize productivity, utilization and profitability.
17. Guide, mentor and develop employees to improve their leadership, job management and technical skills.
18. Understand customer and market dynamics and implement strategy consistent with Powell objectives.
19. Own the business results of the team.
20. Reach out to customers to grow service opportunities. Work closely with our sales team to maintain, develop and expand customer base.
21. Identify and implement cost and process improvements and standardization to continuously improve cost productivity.
22. Set performance goals and perform yearly evaluations.
23. Develop ongoing training & career planning for all Tech’s.

Minimum Qualifications

1. BS Degree in Mechanical or Electrical Engineering preferred.
2. Minimum 5+ years’ experience in an industrial electrical service environment.
3. Minimum 2+ years’ experience in a leadership role.
4. Payroll knowledge is preferred for reconciling and approving technicians' hours.
5. Knowledge of basic electrical theory and electrical power distribution equipment.
6. Must possess a valid driver license with a clean record.

Skills, Abilities & Other Requirements

1. Proven track record leading a team of field service professionals.
2. Outgoing self-starter who has the initiative and drive to make things happen quickly, and will own the business results.
3. Ability to work independently and lead a team with a minimum of supervision.
4. Excellent team player and team leader.
5. Exceptional communication, interpersonal and leadership skills, and ability to develop and maintain strong relationships with customers and team members.
6. Entrepreneurial, customer focused with ability to generate work and develop strong customer relations.
7. Apply practical application experience and knowledge of electrical power systems to develop and recommend solutions for customers’ power system issues and upgrades.
8. Familiarity with environmental protection procedures and basic electrical safety practices.
9. Make a work site and site activities safe for self and all other members of the site team.
10. Strong mechanical aptitude and hands-on capability.
11. Ability to understand documented instructions, procedures and electrical drawings, and develop the same.
12. Well organized.
13. Familiar with test equipment and testing procedures for power delivery.
14. Talent Management: Responsible for assisting in the full-cycle recruitment process.
15. Accountable for the financial, safety, quality, and other targets for the assigned district.
16. Implement company, divisional, and other initiatives, changes, etc. within the assigned district.
17. Oversee training of all PSD Technicians – working in conjunction with HR, Management, on in-house and external training.

Working Conditions

Ability to travel locally and nationally, work overtime/weekends and respond to weekend and off-hours service requests as required. Willingness and ability to travel 50% of the time.

Physical Requirements

Be physically capable of lifting, carrying and moving up to 50lbs on a regular basis. Able to provide a negative pre-employment drug and alcohol test. Able to bend at the waist, the legs at the knees, and extending arms and hands in any direction in a repetitive manner. Maintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs.

Who we are

Powell Canada Inc. is a subsidiary of Powell Industries, which is located in Houston, Texas. Globally, we have over 70 years of experience. Powell Canada is a reputable electrical manufacturing, valve servicing and electrical/instrumentation contracting company. We hold a strong industry presence with offices located in Acheson, Calgary and Montreal.

Powell strives to create one unified company through training, communication and leadership. We offer diversified services based on our customer’s needs, keeping us on the cutting edge of new products and services within our industry.

Your Partner in Safety

Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer, only those candidates selected for an interview will be contacted. Powell Canada, Inc. is an equal opportunity employer.