Field Service Supervisor - Power Systems

Finning; Grande Prairie; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in the industry is seeking a Field Service Supervisor to manage customer interactions and oversee service processes. This role offers opportunities for growth and exposure to advanced technology, requiring strong leadership and technical skills. Join a diverse and inclusive environment where you can thrive.

Qualifications

• Minimum of 4 years of previous experience with Caterpillar equipment/engines.
• Strong decision-making and problem-solving skills.
• Ability to lead and mentor staff effectively.

Responsibilities

• Manage field customer interactions and service work scheduling.
• Lead and mentor staff, ensuring compliance with safety standards.
• Spend time in the field with technicians to ensure work scope is followed.

Skills

Leadership

Communication

Problem Solving

Decision Making

Safety Compliance

Technical Skills

Tools

SIS

SIMS

DSN

DPSS

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

In a leadership role at Finning, a leader in our industry, you have the opportunity to make a difference. With ample opportunity to learn, grow, and gain exposure to cutting-edge technology in the industry, the Field Service Supervisor role offers numerous opportunities for the successful individual.

This role is responsible for managing all field customer interactions and communications, effectively managing and scheduling service work and resources to meet customer expectations for equipment service and maintenance, and overseeing the end-to-end service process, including time entry for field operations. If this sounds like a perfect fit, apply today!

Job Description:

• Lead, demonstrate, and champion a healthy and safe work environment, ensuring all safety standards, policies, procedures, and compliance requirements are communicated, implemented, and followed.
• Responsible for the day-to-day leadership of staff, including recruitment, orientation, coaching, mentoring, employee engagement, and performance feedback, supporting growth and development opportunities.
• Spend the majority of time in the field with technicians to ensure the scope of work is accurately followed, determine proper tooling, parts, and technical issues are addressed promptly, and daily time and service reports are completed.
• Manage, determine, and allocate technicians to jobs and conduct pre-, mid-, and post-job reviews.
• Demonstrate effective leadership and supervisory skills with strong communication to clearly convey job scope and direction to front-line employees.
• Exhibit strong decision-making and problem-solving skills.
• Possess advanced SIS skills and the ability to use SIMS and navigate in DSN and DPSS systems.

Experience:

• Minimum of 4 years of previous experience with Caterpillar equipment/engines.

Note:

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and actively encourage all individuals to express themselves and achieve their full potential. We strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, or mental or physical disabilities. We are committed to providing reasonable accommodations during the recruitment process. If you require an adjustment or accommodation, please inform your recruiter.